DAN ARIELY

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The IKEA Effect

March 22, 2013 BY danariely

Sign up for A Beginner’s Guide to Irrational Behavior. It’s not only FREE and open to everyone, but will surely keep you amused for the next six weeks.

Ask Ariely: On Marriage, Restroom Stalls, and Twitter

March 16, 2013 BY danariely

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, just email them to AskAriely@wsj.com.

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Dear Dan,

My boyfriend and I have been together for a while, and people ask us whether we’re going to get married. We get along great and love each other very much, but I just don’t see the point of marriage. Why not just live together in a civil union and be happy the way things are? Aside from the cost, is there any point to this elaborate ritual? 

—Janet

I have no research on this topic, but allow me to share a story that might help you to think about the question.

When I was 19 and spending time in a hospital in Israel, recovering from severe burns, I had a friend there named David, who had been badly injured in the army while disassembling a land mine. He lost one of his hands and an eye and also had injuries to his legs and some scars. When Rachel, his girlfriend of several months, broke up with him, the other patients in the department were furious with her. How could she be so disloyal and shallow? Did their love mean nothing to her? Interestingly, David was better able to see her side, and he was not as negative as the rest of us about her decision.

Think about Rachel in the story above. Does her behavior upset you? How might your feelings differ if it had been a longer-term relationship, if they were engaged or in a civil union, or if they were married? And how would you behave if you were in Rachel’s position in each of these relationships?

I suspect that your level of scorn for Rachel will depend to a large degree on the type of relationship she had with David. I also suspect that your predictions about your own decision to stick with a partner who just experienced an awful injury would similarly depend on the type of relationship. If your assessment changes when you stipulate that David and Rachel were married, this suggests that publicly saying “for better and for worse” really means something to you.

Obviously, marriage is not some magical superglue for relationships; the high divorce rate is no secret. But marriage can serve a very real purpose by bolstering commitment and feeling in long-term relationships, all of which inevitably hit rough patches. So while I wouldn’t advocate marriage in all situations, I do think it’s worth thinking about the ways in which it can strengthen the bond between people.

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Dear Dan,

When I go to a public bathroom, I often think about which stall I should use. Any advice?

—Cathy

I assume that your practical aim is to figure out which bathroom stall is likely to have been used the least. But what you are really asking is what drives other peoples’ choices in this important domain.

If those who patronize public bathrooms usually choose a stall based on which toilet they think is used the least, they will all choose the one they think is used least—which as a result, ironically, would be that most of them would use the same toilet. Therefore, you would be advised to pick the opposite (i.e., the stall that people think gets the most traffic). Following this logic, if people expect the stall farthest from the entrance to be the most popular, they will avoid using it—leaving it relatively more clean and unused than the others.

But what happens if people are more sophisticated than that? What if they come to the restroom with this same understanding and as a consequence pick what they think is the opposite of what other people think, or the opposite of the opposite?

All of this boils down to a more essential question: How sophisticated do you think other people are?

Personally, I believe people generally take about one step in their logical thinking. So I would say: Choose the opposite of the opposite and select the stall that people think will be used the most.

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Dear Dan,

I enjoy Twitter, but I find that some people tweet very frequently, sometime as often as a dozen times an hour. When their face shows up again and again, I begin ignoring their messages. By contrast, when people tweet just once a day, I’m more likely to pay attention to what they say. Is this just me or does it reflect a larger principle?

—Heidi

I suspect that this feeling is very common. I also imagine that very few people have dozens of interesting things to say a day, much less an hour. Perhaps Twitter is a place where a system based on limits and scarcity (maybe two tweets a day) would be better for everyone.

See the original article in the Wall Street Journal here.

Ask Ariely: On Interviews, Luck, and the Canoe Test

February 16, 2013 BY danariely

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, just email them to AskAriely@wsj.com.

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Dear Dan,

I recently had a job interview on a rainy day, and it went very poorly. I made a point of getting to the interview site early, and I relaxed by buying a cup of tea and sitting down to read at a local coffee shop. The book I was reading at the time was a policy manifesto by two political theorists whose views I strongly disagree with.

Which is more likely to have contributed to my poor job-interview performance: the cold and miserable January weather or spending 20 minutes reading ideas I greatly dislike? Which is more important for job candidates before a big interview: consulting the weather forecast or spending time reading material that makes them happy?

—Jay

Sorry about the outcome of the interview, but the lesson from this episode might be worthwhile in the long term. I suspect that you had some implicit emotions based on the weather and the book, but the way you experienced these emotions was more general and diffuse. In your mind, your mood was connected to everything around you, which made you uncomfortable about everything you experienced—including, unfortunately, the interview. Assuming that you don’t have a perfect poker face, your feelings must have been apparent to the interviewer, and your overall appeal went down.

Though I suspect that both the weather and the book contributed to your negative mood, if I had to guess I’d vote for the book as having the larger impact. For your next interview, take a funny book with you, and with a thick marker write on your underwear “I am the best.” Both of these methods of preparation should put you in a good mood and improve your chances. Good luck.

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Dear Dan,

Are there people who are just lucky? I think so—only I’m not one of them.

—Amy

I think some people are luckier, but it’s not the kind of luck that gets you more money at the roulette wheel. Luckier people tend to try more frequently, and by trying more often they also succeed more. Think about a basketball player who attempts to shoot three times in a game, compared with one who tries 30 times. Even if the first one has a better shooting percentage, in absolute numbers, you can’t compare the two.

On top of that, if you notice the successes of other people and don’t pay much attention to their failures, you will basically see the absolute number of successes and not notice the percentage of successes.

So, what’s the advice? First, life is a numbers game—so try more frequently. Second, it’s good to look at the number of things that other people attempt—not just their successes.

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Dear Dan,

In one of the chapters of “The Upside of Irrationality” you suggest a canoe ride as a good indicator of the success of a future relationship, since it often gives one person plenty of opportunity to blame the other for things that go wrong. Here is the question: Would it matter that one of the participants knows it’s a test?

P.S. Before my ex-wife and I got married, we did go on a canoe ride, and it was the worst experience ever. Just to add to your statistics…

—Oren

Like most tests in life, the canoe trial works best when the people in question don’t know they are taking part in a test. Tests make us feel that watchful eyes are on us, so we try to put on our best behavior. If your loved one knows about it, the test is not valid.

Now that I think about it, maybe the real trick is to try to persuade your partner that she is often in a test and being watched. I have always suspected that once people have the Nielsen ratings machines installed in their homes they start watching more PBS and fewer reality shows.

Maybe if you persuaded your significant other that you have some “Ariely Romantic Ratings Machine” installed in your house, your domestic life will improve. Perhaps you should start a company to provide such a service?

See the original article in the Wall Street Journal here.

Ask Ariely: On bag lunches, career choices, and shopping for a loved one

February 2, 2013 BY danariely

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, just email them to AskAriely@wsj.com.

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Dear Dan,

I’ve struggled with a few major “I wish I could change this” type behaviors for years. Back when I worked in downtown Manhattan, colleagues would religiously bring their own lunch, thermos of coffee, or whatever, and save money on eating out. I often mused that I could probably fund my retirement or at least a few good vacations with all the money I spent on decent but forgettable food.

Well, recently I started a new job at a big company where the only real food option is its own cafeteria—which serves awful food at market prices.

Lo and behold: This cafeteria so insults and annoys me that I’ve been able to fix my long-standing bad habit. Every night before bed, I simply fill up some Tupperware with dinner leftovers. Or I grab a yogurt, make a PB&J—whatever it takes. What lesson can I take from this?

P.S. I’ve been following your podcast, Arming the Donkeys, for years, but I have to tell you the sound could sometimes be better.

—Jennifer

This is a classic case where having all the right information was simply not enough to drive your desired behavior. We know, for example, that telling people about the caloric content of fast food has almost no effect on eating, and that knowing the dangers of texting at the wheel hasn’t exactly moved the needle on safe driving.

We also know that emotions are often much more effective in getting people to behave differently. In your case, disgust and indignation—which can be extremely powerful and motivating.

The good news is that once your emotions instigated this change, you found it easy to change your behavior, and with time this change may even become a habit. At that point, even if you stop being angry at the cafeteria (or you switch jobs), the habit and joy of bringing your own lunch will persist.

P.S. With regard to my podcast, I’ve been thinking about getting a higher quality recorder for a while. Knowing that you’re motivated by anger and revenge, I will get right on it. Thank you.

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Dear Dan,

As a recent college grad, I often find myself coming up with off-the-wall, out-of-the-box, borderline idiotic ideas of what to do with the rest of my life. One day I’ll be thinking of how much I enjoy my job; the next I’ll be considering dropping everything and running off to another country, starting my own business, launching a singing career or pursing higher education in something unrelated to my field, like behavioral economics. I’ll often stew on these ideas before setting them aside, only to revisit them every few months. How can I tell when my ideas are actually legitimate notions or nothing but half-baked schemes?

—Josh G.

First, I am impressed that you’re considering so many different types of jobs. (And I may be biased, but I agree that a career in behavioral economics would be pretty interesting.) In general it amazes me how few possible career paths people consider before picking one to stick to indefinitely.

As for your question: It’s useful to think about two aspects of your job choices: What will make you happy (which is the only aspect people usually consider) and what jobs will be able to teach you something important. If I were you, I would make a list of possible jobs and rate each one on both measures. Next, figure out what your goal is right now (as a recent college grad, you may want to focus more on what you can learn) and then pick the job from the list that best satisfies this goal. Finally, commit to that job for at least a year without looking back.

What you shouldn’t do is stay in one job and think about how different your life would be if you took another. This is a bit like dating one person but constantly checking Match.com to see what other options you might have. It takes away from the enjoyment of your current relationship or job and your commitment to it. So, whatever you do, sticking to your chosen path of action is key.

And if you do end up switching jobs, please don’t tell your parents that you did it on account of my advice.

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Dear Dan,

As we get closer to Valentine’s Day, I am wondering, why do women like jewelry and flowers? Wouldn’t it be better if they liked the kind of things that men liked to shop for?

—Jon

One way to view this discrepancy is that women like these things exactly because men hate shopping for them. If you purchased something for your loved one that you enjoyed shopping for, this would be nice, but having to overcome your aversion to shopping for these items is a much stronger signal of your love and care. So this year, when you are shopping for jewelry or flowers for your soul mate, remind her what a pain it was for you.

And Happy Valentine’s Day.

See the original article in the Wall Street Journal here.

Ask Ariely: On Chips and Dips, Expectations, and Gossip

January 19, 2013 BY danariely

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, just email them to AskAriely@wsj.com.

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Dear Dan,

While I’m watching sports, I often find myself with the same problem. I will have too many chips for my dip, but if I open up another can of dip I’ll have too much dip for my chips. I don’t want the extra can of dip to go to waste, but I don’t want to have to eat dry chips. What should I do?

Chris

This is indeed an important problem! What you are experiencing is a problem with ending rules. The chips and dip each provide an experience for you that ends at a different time, making it hard to figure out when to stop.

One solution would be to convince the chip and dip manufacturers to bundle packages that complement each other in terms of size. Another approach would involve pacing yourself from the get-go in terms of the chip-to-dip ratio. A third idea would be to invite a friend who only likes chips (or dislikes the dip you have).

More seriously, the problem you are describing is part of a more general issue, as Brian Wansink shows in his wonderful book “Mindless Eating: Why We Eat More Than We Think.” We don’t stop eating when we have had a sufficient amount of food, but when we’ve finished everything on the plate. The best approach may be to think about how much chips-and-dip you want to consume, transfer that amount to small dishes, and stop making decisions based on the size of the packaging.

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Dear Dan,

In “Predictably Irrational,” you wrote about the “Effect of Expectations,” and you demonstrated that we are prone to perceiving things as being more like what we expect them to be than as what they actually are. As an example, you showed that we would experience a glass of wine as better if we had seen positive reviews of it before tasting it. Well, these findings mostly fit with my own experience; however, what you didn’t mention is the possibility of a negative effect for expectations that are too good. In other words, is the effect the same when something is extremely overhyped?

My own observation is that when I passionately recommend a movie to my friends, sometimes their feedback is: “It wasn’t that good. I thought it would be really amazing.” I suspect that they’re experiencing a negative feeling toward the movie because I over-hyped it. Do you think that overhyped expectations can backfire?

—Omid Sani

My intuition is basically the same as yours. When I overhype something, I also feel like people end up with very high expectations (that is, assuming they trust my opinion) and that this can decrease their enjoyment of the experience.

Here is how I view the issue: Heightened expectations can change our experience by (let’s say) 20%, which means that as long as the increased expectations are within this range, the expectation can “pull” the experience and influence it. But when expectations are too extreme (let’s say 60% heightened), the gap with reality becomes too wide, and they may backfire and reduce enjoyment.

If you want your friends to experience something as better than it truly is, go for it and exaggerate. But don’t exaggerate by too much. This kind of “fudge zone” also suggests that in areas of life where people are not experts, you can exaggerate a bit more.

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Dear Dan,

I’m at a loss for understanding the popularity of gossip newspapers and magazines? What is the attraction??

Dave

I don’t understand it myself, but I suspect that some of the attraction has to do with social coordination.

I have never been in a discussion where people said “I only wish we had more time to talk about the weather / sports / gossip.” But, given the need to find common topics for discussion, these are some of the easiest common denominators to find.

See the original article in the Wall Street Journal here.

Ask Ariely: On whistleblowing, Zipcars, and the rosy effect of the unexplored

December 10, 2012 BY danariely

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, just email them to AskAriely@wsj.com.

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Dear Dan,

I was the whistleblower for a very large corporate disaster. Since the whistleblowing, I have been shocked at the vitriol and social exclusion I have suffered as a result of speaking the truth. What is it about whistleblowers that makes society want to exclude them? Any insights and guidance would be most welcome.

—Wendy

From what I understand, the backlash you are experiencing is very common among whistleblowers.

In thinking about your issue, I reflected on why I want my kids (ages 10 and 6) to solve their problems themselves, without involving higher authorities (their parents). Tattling is considered very negative behavior. Of course, sometimes my kids have legitimate claims that require an intervention from the “authorities,” but my negative reaction to tattling suggests that I’m willing to accept some violations of justice in order to have the problems solved internally.

Perhaps the friends of whistleblowers see them as not truly part of the social circle, since they’ve shown willingness to seek external authorities when conflicts emerge. Maybe your social exclusion is due to a belief that when problems emerge in the future, you will again look for an external authority? If you were Tom Sawyer, you could cut your hand and mix your blood with that of your friends to symbolize your connection, but given that this might not work for your age group, perhaps you need to find a related ritual that will show your commitment to the social group.

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Dear Dan,

I live in a quasi-urban area near Washington, D.C., don’t own a car and take the metro to work. Near my home is a fleet of Zipcars (a car-sharing system starting at $8 an hour, including gas, insurance and up to 180 miles of driving in a day). If I bought a car, the monthly costs alone (insurance, parking) would amount to about $200; then there’s the purchase of the car, gas and tolls. For that money I could regularly rent Zipcars.

So why don’t I? I could go to different restaurants and entertainment. But each time I think of doing this, I ask myself whether I want to spend the extra money to rent the car and usually decide against it.

This issue comes up the most with groceries. There’s a fantastic supermarket a quick drive away that sells much better and cheaper produce than my local store. In the end, I feel like I’m choosing between (1) overpaying at my local store and feeling cheated and (2) going to the better store but also feeling cheated because I spent $30 on a Zipcar to save that same amount on groceries. What do you suggest?

—Michal

What you’re experiencing is a conflict between your enjoyment of a better supermarket and your cost-benefit analysis. What’s interesting is that if you bought a car, you’d spend much more money overall, but on any given week you wouldn’t feel the pain of paying to get to the supermarket. Because a car can be used for so many different purposes, no single one will feel like the reason for the car, and you’d only focus on the marginal cost of driving a few extra miles, despite the car’s overall expense and inefficiency.

Instead, you could try calling Zipcar and offering to pay them in advance for three hours of car use four times a month for a year. This way you wouldn’t undergo a cost-benefit calculus for every visit to the supermarket.

And if you can’t convince Zipcar to do this, how about putting the money you’re saving by not having a car into a “Zipcar” bank account, and linking the Zipcar use to the money you’re saving? And to make sure you use this money for the Zipcar, commit to giving whatever’s left in that account at the end of the year to a charity you hate.

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Dear Dan,

A few weeks ago you told us that in romantic encounters, the heart grows fonder when we know less about a potential mate. Does it also work for job applicants? Do we like people more when they’re hired from the outside rather than from within?

—John

Plenty of lessons from romantic love apply to the rest of our lives, and you’re correct that this is one of them. There’s some evidence showing that CEOs hired from the outside get paid more than those from the inside and that they don’t do as well. I suspect that the reason for this is the same heightened expectations that come with lack of knowledge. The question, of course, is how to combat our natural tendency to be overly optimistic about people we don’t know very well—both romantically and professionally.

 

See the original article in the Wall Street Journal here.

On Aging Gracefully.

November 17, 2012 BY danariely

Somewhat recently I’ve noticed that I’m losing a bit of hair. I say somewhat recently because as many of us do with discoveries of this nature, we put off fully accepting them for as long as possible. (In fact, not long ago, I spent several months with bad vision because I wanted to delay getting glasses until after I turned 45.)

I’ve been asking people’s advice about my hair situation, and many tell me to conceal the change for as long as possible until baldness, should it come to that, becomes inevitable. This seemed reasonable enough, but then I came across a study that suggested the opposite might be a better idea. The study showed that men with shaved heads are thought to be more dominant than men of similar stature and looks with full heads of hair. In fact, when people viewed photos of men whose hair had been digitally shaved, they reported that the men were taller, stronger, and more dominant than the unaltered photos where the men had hair. While I don’t think I’m ready to shave my head just yet, I’m sure I wouldn’t mind the extra height, imaginary or not.

The moral of the story is that we should always question prevailing opinion. And maybe it’s best to think of aging as Mark Twain did: “Age is an issue of mind over matter. If you don’t mind, it doesn’t matter.”

One thing is certain though: never, ever attempt a comb-over.

Ask Ariely: On Sports, Giving, and Convenient Accounting

September 29, 2012 BY danariely

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, just email them to AskAriely@wsj.com.

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Dear Dan,

I am an avid football fan. When the team I am supporting is leading by, say, seven points, it doesn’t seem like a lot (we are leading by JUST one touchdown). On the other hand, when we are trailing by seven points, it seems like a lot (we are trailing by ONE touchdown). The same thing happens with runs in baseball and points in basketball. As a result, I’m always nervous while watching close games! Why do I feel this way? Is it just me?

—Jaydeep

I must admit that I don’t follow sports, but as luck would have it, I recently had a chat with Mark Cuban, the owner of the Dallas Mavericks. We talked about various links between behavioral science and basketball, including the idea of loss aversion. Loss aversion means that our emotional reaction to a loss is about twice as intense as our joy at a comparable gain: Finding $100 feels pretty good, whereas losing $100 is absolutely miserable.

When your team is ahead, you think that the game is yours, so you largely focus on dreading that it might be taken away from you. On the other hand, when you are behind, all you can do is look forward to a positive change in the lead.

As this suggests, we might benefit in other areas of life, beyond sports, by adopting the perspective of being behind and looking for the upside.

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Dear Dan,

Several years ago I gave my 90-year-old mother $5,000 to pay off the bank loan for her 2007 Honda Civic. She recently decided she didn’t want to drive anymore and would sell the car, for which she should receive $6,000 to $8,000. She had originally planned to give the car to my nephew (her grandson), but since he can’t afford the upkeep, she was going to sell the car and give him the proceeds. My finances have improved significantly since the time I gave her the $5,000, but she also offered to give me back $5,000 from the sale, which would leave my nephew with very little money. What should I do?

—Anastasia 

When we face such questions, we usually engage in what is called a cross-personal utility comparison. We ask ourselves how much we would benefit from this amount of money and compare this to how much the other person (your nephew, in this case) would benefit. When we carry out this comparison we naturally have a somewhat egocentric view of the world, which means that we usually over-weigh our own benefits and under-weigh the benefits of the other person.

However, recent research by Elizabeth Dunn and Mike Norton (their forthcoming book is called “Happy Money: The Science of Smarter Spending”) shows that giving money away has tremendous benefits for the giver. In their studies, whether people buy a cup of coffee for a friend or give up their yearly bonus to help a nonprofit, the givers experience happiness beyond their expectations, and it remains high for longer than they anticipate.

In your case, the giving would be particularly powerful because both you and your mother are involved. You would feel happiness because you facilitated the gift, your mother would feel happy because she is helping her grandson, and you would feel further happiness for making your mother feel good. With all of this good feeling around, is there any doubt that you should help your nephew?

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Dear Dan,

I just paid for yoga classes for the next six months, but the studio mistakenly credited me for a year. They have made many past billing errors in their favor. Should I correct the mistake or just see it as the universe making things more even?

—Random fan

Of course, it is the world restoring karma—but why did it take so long?

See the original article in the Wall Street Journal here.

Prada Overnight

June 29, 2012 BY danariely

After meeting her through a friend from graduate school, the editor of Harper’s Bazaar invited me to give a talk at the magazine headquarters. It was my first experience presenting at a fashion magazine and I suspect it may have been their first experience hosting an academic speaker. They were very gracious and interested (or at least they appeared to be), and they laughed where I hoped they would and asked thoughtful questions.

As a thank-you gift, they gave me a Prada overnight bag. Now, Apple products are the closest I have ever come to owning anything from a highly recognized brand, so acquiring this bit of couture was an interesting experience for me. As I made my way through JFK, I tried to decide whether I should hold the bag so that the triangular Prada logo was visible to other travelers or if I should keep it facing towards me. I quickly decided to keep the logo facing me, and began thinking about the role of brands in people’s lives.

We usually think of brands as signaling something to others. We drive Priuses to show that we are environmentally conscious or wear Nike to show that we’re athletic. In this case I didn’t want to send a signal to the world, but nevertheless I felt different, as if I were signaling something to myself—telling myself something about me and as a result of carrying the Prada bag.

Maybe this is the attraction of branded underwear. They are basically a private consumption experience, but my guess is that if I put on a pair of Ferrari underwear, even if nobody saw them, they would still make me feel differently somehow (Perhaps more masculine? Wealthier? Faster?).

The thing is, I realized I couldn’t just try to make myself feel better by imagining myself wearing Ferrari underwear. I would have to actually wear them in order to feel differently.

So brands communicate in two directions: they help us tell other people something about ourselves, but they also help us form ideas about who we are.

Regret

March 10, 2012 BY danariely

Imagine that you have a flight at 8:00 in the morning. Which would be worse, arriving at the gate, breathless, at 8:02, just after they’ve closed the door, or at 10:00, thanks to a couple unplanned delays in your morning. Obviously, the first scenario would cause far more misery, but why? Either way you’re stuck at the airport until the next flight, eating the same bad, overpriced food, missing whatever you were supposed to do after your planned arrival, whether that’s meetings or a stroll on the beach.

The difference between the two scenarios is the intensity of the regret you would feel—a great amount in the former and a lot less in the latter. As it turns out our happiness frequently depends not on where we are at the moment, but how easily we perceive we might be elsewhere, or in another, better situation. With the missed flight, you’re in the airport either way, but when it’s a close call, you can think of a dozen little things that would have changed the situation, and each one brings a pang of regret. So, the closer we are to this other possibility, what we refer to as counterfactual, the unhappier we become.

While there are plenty of things in life that cause disappointment and aggravation, consider the case of Costis Mitsotakis, a resident of Sodeto, Spain, who was the only person in this 70 household village who did not receive a share of the $950 million lottery payoff. The story is this: every year the homemaker’s association of Sodeto sells tickets to all the residents, and in 2011, their number won first prize (shared with 1,800 other winning tickets, but still an immense payoff for a tiny, economically depressed town). When the townspeople heard the news, they ran outside, and were congratulated over a megaphone by their jubilant mayor. But soon it was discovered that one resident hadn’t bought a ticket—Mr. Mitsotakis, who had moved to Sodeto for a woman with whom things did not work out, was overlooked when the homemakers made their yearly rounds.

In this case, the counterfactual looms incredibly and painfully large. If only they hadn’t skipped his house or he had run into them at some point—the smallest earning from the lottery in the village was $130,000, and some won more than half a million dollars. If that wasn’t bad enough, the reminders of this alternative outcome will last for the rest of his life, or at least as long as he remains in Sodeto. Mr. Mitsotakis will be continually reminded of the tiny difference in events between his life now and what it would have him. If I were him, maybe I would simply move. This would probably decrease his happiness in the short term, but in the long run I think his life would be much better, and much less regretful.

So, next time you miss a flight, are first in line after tickets sell out, or get stuck in traffic after trying out an alternative route home, just remember, your situation may be frustrating, but it’s not like you lost half a million dollars and it is not as if you will keep on remembering this for the rest of your life.