DAN ARIELY

Updates

Ask Ariely: On Sports, Giving, and Convenient Accounting

September 29, 2012 BY danariely

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, just email them to AskAriely@wsj.com.

______________________________________________________

Dear Dan,

I am an avid football fan. When the team I am supporting is leading by, say, seven points, it doesn’t seem like a lot (we are leading by JUST one touchdown). On the other hand, when we are trailing by seven points, it seems like a lot (we are trailing by ONE touchdown). The same thing happens with runs in baseball and points in basketball. As a result, I’m always nervous while watching close games! Why do I feel this way? Is it just me?

—Jaydeep

I must admit that I don’t follow sports, but as luck would have it, I recently had a chat with Mark Cuban, the owner of the Dallas Mavericks. We talked about various links between behavioral science and basketball, including the idea of loss aversion. Loss aversion means that our emotional reaction to a loss is about twice as intense as our joy at a comparable gain: Finding $100 feels pretty good, whereas losing $100 is absolutely miserable.

When your team is ahead, you think that the game is yours, so you largely focus on dreading that it might be taken away from you. On the other hand, when you are behind, all you can do is look forward to a positive change in the lead.

As this suggests, we might benefit in other areas of life, beyond sports, by adopting the perspective of being behind and looking for the upside.

______________________________________________________

Dear Dan,

Several years ago I gave my 90-year-old mother $5,000 to pay off the bank loan for her 2007 Honda Civic. She recently decided she didn’t want to drive anymore and would sell the car, for which she should receive $6,000 to $8,000. She had originally planned to give the car to my nephew (her grandson), but since he can’t afford the upkeep, she was going to sell the car and give him the proceeds. My finances have improved significantly since the time I gave her the $5,000, but she also offered to give me back $5,000 from the sale, which would leave my nephew with very little money. What should I do?

—Anastasia 

When we face such questions, we usually engage in what is called a cross-personal utility comparison. We ask ourselves how much we would benefit from this amount of money and compare this to how much the other person (your nephew, in this case) would benefit. When we carry out this comparison we naturally have a somewhat egocentric view of the world, which means that we usually over-weigh our own benefits and under-weigh the benefits of the other person.

However, recent research by Elizabeth Dunn and Mike Norton (their forthcoming book is called “Happy Money: The Science of Smarter Spending”) shows that giving money away has tremendous benefits for the giver. In their studies, whether people buy a cup of coffee for a friend or give up their yearly bonus to help a nonprofit, the givers experience happiness beyond their expectations, and it remains high for longer than they anticipate.

In your case, the giving would be particularly powerful because both you and your mother are involved. You would feel happiness because you facilitated the gift, your mother would feel happy because she is helping her grandson, and you would feel further happiness for making your mother feel good. With all of this good feeling around, is there any doubt that you should help your nephew?

______________________________________________________

Dear Dan,

I just paid for yoga classes for the next six months, but the studio mistakenly credited me for a year. They have made many past billing errors in their favor. Should I correct the mistake or just see it as the universe making things more even?

—Random fan

Of course, it is the world restoring karma—but why did it take so long?

See the original article in the Wall Street Journal here.

Ask Ariely: On Nighttime Activities, Alibis, and Political Dishonesty

September 16, 2012 BY danariely

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, just email them to askariely@wsj.com

______________________________________________________

Dear Dan,

My husband and I are childless. We’ve lived in the same house in the same town for 17 years. Each day he comes home and says, “What do you want to do tonight?” I think we’ve tried every restaurant in a five-mile radius. Neither of us enjoys shopping or watching movies at a theater. His hobby is aviation, and I don’t fly. I work from home and would love to go somewhere in the evening occasionally, but we usually end up watching TV. And we don’t even like TV! Can you shed some light on this problem?

—Charleen

The basic challenge you are facing is what economists would call a problem of coordination, where both you and your husband have to agree on a course of action. This is no easy thing to do when your preferences don’t align. On top of that, you have the suboptimal default option of watching TV—something that neither of you enjoys but is a simple resolution to your coordination problem.

One approach is to switch from a simultaneous coordination issue to a sequential one—that is, agree up front on a plan that will make only one of you happy on a given night but, ultimately, will let both of you do more things you enjoy. On a set of cards, write down activities that each of you wants to do, mix the cards and draw one card every evening to pick that night’s activity. This approach should lead to higher enjoyment overall. After all, it’s better to have some enjoyment on some nights of the week than to have no joy on every night.

Here’s one final suggestion: Add a few wild cards into the mix (singing, poetry, pottery, volunteering, square dancing, etc.), activities that you aren’t sure you will like (or even things you suspect you will dislike), and you both might just find some new activities that you enjoy.

______________________________________________________

Dear Dan,

I recently stumbled upon a website offering customers help with creating alibis—and even manufacturing corroborating “evidence” for their absences (for example, to reassure your wife when you were really with your mistress). Other sites offer married people help finding paramours for extramarital affairs. Do you think these sites are increasing dishonesty?

—Joe

The basic answer to your question: Yes. I think that these websites do increase dishonesty.

Many of these websites are constructed to look like any basic service provider. In one case, there are pictures of smiling people with headsets, waiting to fill your order, and tabs for services ranging from producing and sending fake airline tickets, to impersonating hotel reception. The testimonials are positive and very general. And the slogan—”Empowering Real People in a Real World!”—is downright uplifting, until you realize that by “empowering” people, they mean lying on their behalf.

I suspect that all these trappings help people to rationalize their actions as socially acceptable. And with all the testimonials from so many regular people, why not you?

I also think that the “real world” rhetoric may further lull people’s objections; the idea is that this is how things work in the real world, not a fairy-tale land of perfect honesty.

For my part, I’m left feeling a little worried about what kinds of ads might pop up in my browser after looking at this page…

______________________________________________________

Dear Dan,

Is there any correlation between political party affiliation and whether someone is more or less honest?

—Karen

Of course. The politicians you and I support are much more honest. You can’t even compare them to the crooks on the other side of the aisle. How can they even say those things with a straight face?

See the original article in the Wall Street Journal here.

Ask Ariely: On Splitting Checks, Vacations, and the Internet

August 31, 2012 BY danariely

Here’s my column from the WSJ this week — and if you have any questions for me, just email them to askariely@wsj.com

______________________________________________________

Dear Dan,

In your answer last week about splitting checks at restaurants, you noted that there is a “diminishing sensitivity as the amount of money paid increases.” I’ve noticed this in my own spending. I’ll go out of my way to save a buck and then spend an ungodly sum on some purse. Why is that? And how can I control it?

—Lembry

Diminishing sensitivity is a very basic way that our minds work across many domains of life. For example, imagine that you light up one candle in the middle of the night. This small amount of light will dramatically change your ability to see your surroundings. But what if you already have 10 lit candles and you add one more? Now it would not have much of an effect. The basic idea of diminished sensitivity is that our minds tend to register relative increase; we take any additional amount of stuff as if it were a percentage gain, not an absolute one.

Now, when it comes to money, we should think about it in absolute terms ($10 is $10 regardless of whether we are saving it from a dinner bill or from the price of a new car), but we don’t. We think about money in terms of percentages, too.

What can we do about it? It’s not easy, but we should try to fight this natural tendency. One method that I use from time to time is to take the amount of money that I am thinking about spending and ask myself what else I could get with it. For example, since I like going to the movies (and let’s say that the price of two tickets and popcorn is $25), I ask myself whether a given $25 of spending on a prospective purchase is worth more or less than the pleasure of going to the movies.

When framed this way, it doesn’t matter if the savings come from a dinner bill or a new computer—and it helps me to ask the question “What would I enjoy more?” in a more concrete way. So, the next time you are shopping for a new purse, try to measure its price in terms of another use for that money that you might value more.

______________________________________________________

Dear Dan,

I have been on vacation for the last few days in New York City, and while reading your most recent book, on dishonesty, I have been wondering whether people behave more or less honestly on vacation.

—Julie

This is an interesting question, and (sadly) I don’t have any data to share with you on this topic. But here are a few ideas to consider:

Why might people on vacation be more honest? While on vacation people seem to be more relaxed with spending money, which suggests that the motivation to be dishonest for financial gain might be lower. On top of that, people on vacation are more often in a good mood, which they might not want to spoil by behaving badly.

Why might people on vacation be less honest? On vacation, the actions we take are in a new context. As they say, “What happens in Vegas stays in Vegas.” Also, the rules on vacation might seem less clear: What are the regulations for parking in San Francisco? How much should you tip in Portugal? Is it OK to take the towels from this hotel? This sort of wishful blindness can make it easier for us to misbehave while still thinking of ourselves as generally wonderful, honest people.

On balance, then, are vacationers more or less honest? I suspect that they are less honest—but I would love to be proven wrong.

______________________________________________________

Dear Dan,

What is it about Internet communication—Facebook, Twitter, email—that seems to make people descend to the lowest common denominator?

—James

It’s easy to blame the Internet, but I think we see such behavior mostly because people generally gravitate toward trafficking in trivialities. Consider your own daily interactions. How much is witty repartee—and how much is the verbal equivalent of cat pictures? The Internet just makes it easier to see how boring our ordinary interactions are.

See the original article right here.

Ask Ariely: On Parking, Paying, and Putting

August 18, 2012 BY danariely

Here’s my column from the WSJ this week — and if you have any questions for me, just email them to askariely@wsj.com

______________________________________________________

Dear Dan,

What should I do about parking? I have trouble deciding whether I should go for a paid parking lot straight away or drive around in the hope of finding free parking—but at the risk of wasting time.

—Cheri

This is a question about the value of your time. You need to figure out how much money an hour of fun out of the house is worth to you and compare that cost with the time it takes to find a parking spot. For example, if an hour out of the house is worth $25 to you, and searching for parking takes 30 minutes on average, then any amount less than $12.50 that the parking lot charges you is worth it. As the number of people in your car rises, the value of parking quickly also rises because the waste of time and reduction of value accumulate across all the people in your group.

Another computational approach is to compare the misery you feel from paying for parking with the misery you feel while seeking a spot. If the misery from payment isn’t as great as the unhappiness from your wasted time, you should go for the parking lot. But if you do this, you shouldn’t ignore the potential misery you would feel if you paid for parking and then found a free spot just outside your destination. Personally, the thought of time wasted is so unbearable to me that I usually opt for paid parking.

Yet another approach is to put all the money that you intend to spend on going out in an envelope in advance. As you’re on the way to the restaurant or movie theater, decide whether that money would be better spent on parking or other goods. Is it worth it to forgo that extra-large popcorn if paying for parking will get you to the theater on time? That makes the comparison clearer between what you get (quick parking and more time out) and what you give up.

______________________________________________________

Dear Dan,

When going to dinner with friends, what is the best way to split the bill?

—William

There are basically three ways to split the bill. The first is for everyone to pay for what they’ve had, which in my experience ends the meal on a particularly low point. Every person has to become an accountant. Given the importance of endings in how we frame our memories of experiences, this is a particularly bad approach. Rather than remembering how delicious the crème brûlée was, you may be more likely to remember that Suzie ate most of it even though you paid for half.

The second approach is to share the bill equally, which works well when people eat (more or less) the same amount.

The third approach, my favorite, is to have one person pay for everyone and to alternate the designated payer with each meal. If you go out to eat with a group relatively regularly, it winds up being a much better solution. Why? (A) Getting a free meal is a special feeling. (B) The person paying for everyone does not suffer as much as his or her friends would if they paid individually. And (C) the person buying may even benefit from the joy of giving.

Let’s take the example of two friends, Jaden and Luca, who are going out to their favorite Middle Eastern restaurant. If they were to divide the cost of the meal evenly, each would feel, say, 10 units of misery. But if Jaden pays, Luca would have zero units of misery and the joy of a free meal. Because of diminishing sensitivity as the amount of money paid increases, Jaden would suffer fewer than 20 units of misery—maybe 15 units. On top of that, he might even get a boost in happiness from getting to buy his dear friend a meal.

______________________________________________________

Dear Dan,

I play in a weekly nine-hole golf league. There’s one individual who constantly talks on his cellphone, moves around while others are putting and mostly ignores the courtesies of golf. He’s been asked to stop this behavior but continues with a bully attitude. How do I handle it?

—Wally K.

Though you might be tempted to rip the phone from his hands, throw it on the ground and bash it with your 9-iron, I would suggest another solution.

You could implement a new rule, whereby everyone else playing with you earns a mulligan (a “do over” shot) each time the bully talks on the phone. Getting constant negative feedback (in addition to giving everyone a performance boost) would probably whip him into shape. Just be sure to take the mulligans consistently, every time he’s on the phone, so that his behavior is reliably punished and the message sticks.

See the original article here.

Ask Ariely: A new biweekly Q&A column for the WSJ

July 24, 2012 BY danariely

I’m going to start taking questions from you, dear readers, deeply ponder them, and send you my responses every other week in the Wall Street Journal.

Read this week’s column, A Double Dip for Voting?, right here. On voting, working, and new experiences.

If you have an interesting question for the column, please email me at: AskAriely@wsj.com

Why We Lie (from WSJ)

May 26, 2012 BY danariely

Why We Lie  (from the WSJ)

We like to believe that a few bad apples spoil the virtuous bunch. But research shows that everyone cheats a little—right up to the point where they lose their sense of integrity.

Not too long ago, one of my students, named Peter, told me a story that captures rather nicely our society’s misguided efforts to deal with dishonesty. One day, Peter locked himself out of his house. After a spell, the locksmith pulled up in his truck and picked the lock in about a minute.

“I was amazed at how quickly and easily this guy was able to open the door,” Peter said. The locksmith told him that locks are on doors only to keep honest people honest. One percent of people will always be honest and never steal. Another 1% will always be dishonest and always try to pick your lock and steal your television; locks won’t do much to protect you from the hardened thieves, who can get into your house if they really want to. The purpose of locks, the locksmith said, is to protect you from the 98% of mostly honest people who might be tempted to try your door if it had no lock.

We tend to think that people are either honest or dishonest. In the age of Bernie Madoff and Mark McGwire, James Frey and John Edwards, we like to believe that most people are virtuous, but a few bad apples spoil the bunch. If this were true, society might easily remedy its problems with cheating and dishonesty. Human-resources departments could screen for cheaters when hiring. Dishonest financial advisers or building contractors could be flagged quickly and shunned. Cheaters in sports and other arenas would be easy to spot before they rose to the tops of their professions.

But that is not how dishonesty works. Over the past decade or so, my colleagues and I have taken a close look at why people cheat, using a variety of experiments and looking at a panoply of unique data sets—from insurance claims to employment histories to the treatment records of doctors and dentists. What we have found, in a nutshell: Everybody has the capacity to be dishonest, and almost everybody cheats—just by a little. Except for a few outliers at the top and bottom, the behavior of almost everyone is driven by two opposing motivations. On the one hand, we want to benefit from cheating and get as much money and glory as possible; on the other hand, we want to view ourselves as honest, honorable people. Sadly, it is this kind of small-scale mass cheating, not the high-profile cases, that is most corrosive to society…..

 

For the rest of the article, please see the WSJ