Ask Ariely: On Allowances for Appearance, Desirable Drafts, and Too Many Tasks
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
I’m a young woman who works at a Fortune 500 company, and I feel pressure at work to dress up. Between hair, makeup and a different, interesting outfit every day, I’d estimate that the extra effort takes about an hour a day and costs more than 10% of my income. So shouldn’t women be allowed to come to work an hour later than men and get paid 10% more?
—Maria
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Dear Dan,
I’m a college professor, and every year, I have a few wonderful students who work and work on their papers to make them better and better. They almost always miss their deadlines and get penalized. What can I do to get them to be less perfectionistic and more punctual?
—Howard
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Dear Dan,
Children today are continuously exposed to multimedia on their cellphones and other devices. At a sporting event a few weeks ago, I saw some kids who were watching the live game in front of them while also playing a videogame on their phones. I’m amazed by such versatility. Are they more able to handle multiple tasks at the same time than us dinosaurs?
—Rob
Kids these days certainly do a lot simultaneously, and they certainly think that they can handle multiple tasks—but they have the same limited attention span as the rest of us. The sad outcome of their overconfidence in their multitasking capacities is that they listen to a lecture while scrolling through Facebook, play a videogame while watching a movie and text while having a family dinner—and don’t really benefit from any of these activities.
See the original article in the Wall Street Journal here.
Ask Ariely: On Life Changes, Valuable Visits, and Killer Odds
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Should I get a tattoo or a dog?
—Jeff
Since you are asking me, I’m guessing that you don’t have much experience with either. So my advice would be to experiment first. In general, when we ask questions about the future, we are trying to simulate how our future will look with the changes that we have in mind and how happy they will make us. The problem is that it is very hard to replicate things in our mind (including your potential life with a dog or a tattoo), which is where experimentation can help. Put on one of these ink tattoos for a few weeks, then take care of a friend’s dog for a few weeks and see which experience gave you more pleasure. My guess is that by the end of the experiment, you will wonder if you should be making some other life change altogether.
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Dear Dan,
Many museums have taken to offering free-admission days, but accumulating evidence shows that this tactic doesn’t do much to encourage short- and long-term attendance from folks who aren’t already familiar with museums. The museums’ idea was that free days would attract new audiences who would become more regular museumgoers. Not only hasn’t this approach worked, but now some patrons who would have made a return visit anyway simply choose to do so on the free days. Why isn’t this working?
—Carter
In general, free as a strategy rarely turns people into long-term users. The basic logic of a free trial is that by (temporarily) removing the price, all barriers to try the product or service are eliminated, and once people try it, they will realize how empty their lives had been up to that point—and promptly become loyal users.
This approach can work in a few very specific cases—mostly where the service or product is unquestionably amazing but people don’t realize just how amazing it is. A free-trial approach also works well for addictive products such as heroin, where a dealer just needs to get people to try it once. Museums don’t fit in these categories.
My suggestion? Instead of offering free days (which also means shifting existing patrons from paying days to nonpaying days and undermining the perceived value of the museum), think about new types of value-added experiences that would make your museum more appealing to broader audiences.
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Dear Dan,
I recently read a story about lottery winners who get robbed and sometimes killed. That left me wondering whether people find it more morally justifiable to rob and kill people who won the lottery compared to people who receive a similar amount of money as a year-end bonus at their jobs. Any insights?
—Damjan
I don’t think that this type of difference in morality is what drives the robbery and murder of lottery winners—but I do think that, as in many of our other behaviors, that salience and convenience play crucial roles.
First, on salience, we simply hear and know a lot about lottery winners. They are in the news, and their stories command a larger part of our attention. Second, in terms of convenience, lottery players often come from low-income neighborhoods, where the crime rate is likely to be higher and the perpetrators can more easily execute their plans.
More generally, I find state-sponsored lotteries immoral because they largely take money away from the poor citizens who buy so many of the tickets. Maybe this is another reason to take a closer look at the social effect of lotteries—and cancel them.
See the original article in the Wall Street Journal here.
Ask Ariely: On Work as Play, Volunteer Value, and Shower Scheduling
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Any tips for encouraging kids to view their homework as play?
—Gordon
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Dear Dan,
I no longer enjoy my job, and I am considering quitting and volunteering for a few years at a local organization that does great work. Will my self-worth drop if I no longer have a job?
—Sabrina
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Dear Dan,
Is it better to shower at night or in the morning?
—Rachael
No question about it: at night. We get dirtier more quickly when we interact with the outside world, so showering first thing in the morning means that we will spend the rest of the day and all night in a grimy state. But if you shower at night, you will be clean while you sleep and thus maximize the number of cleanliness-hours per shower—clearly a better approach.
See the original article in the Wall Street Journal here.
Ask Ariely: On Interesting Incentives and Buying Bitcoins
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Ratings systems for different services often aren’t driven by incentives. One example: Instead of just rating Uber and Lyft drivers after they drop us off, what if their ratings were based on the size of the tips they got? In such a system, drivers who consistently received larger tips would get higher ratings; those who were penalized would be seen less favorably. Wouldn’t this be better than the current rating system?
—Ruoxi
Would you really give a bad tip to an annoying driver who had just dropped you off at home and knows where you live? (I am partially joking here, but I do wonder whether tips for taxis are higher when people are coming back home.)
Like other pay-for-performance approaches, your proposal for a tip-based ratings system would raise a lot of problems. First, discretionary payments such as tips reflect satisfaction, but they also reflect wealth and price sensitivity. Basically, some people care less about money and are likely to give higher tips than more price-sensitive people. Since the wealth and the price sensitivity of the passenger aren’t a precise reflection of the quality of the driver, your suggestion would just replace one flawed system with another. A second, even more serious problem: Drivers would get an incentive to drive more in areas where people are less bothered by high prices, thereby providing worse service to other people who might need transportation more. Finally, what would stop drivers from giving cash back to passengers who gave them larger tips—returning some of the extra money but gaining reputation points in the process?
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Dear Dan,
Some time ago, I bought some bitcoins. In just a few months, their value increased by 1,000%. They’ve just kept rising and are now about 4,000% higher than when I originally purchased them. My original investment is now worth more than $100,000—a substantial amount of money for me. Should I sell or hold onto them and hope for further increases?
—Geoff
It is hard for me to say whether this is a good investment or not, but here’s a more rational perspective for examining the question: Simply ask yourself if you would buy these bitcoins now, at their current price. If your answer is yes, you should hold onto your investment and maybe even buy more. But if your answer is no, it means that you don’t really think that the expected increase in value is worth the risk, and you should sell.
The more general point here is that our investment decisions should be about what we think the future will hold (hard as that is to predict), and we need to work hard to overcome the influences of our past actions. No matter what you purchased a given investment for, and regardless of what it is worth now, you should make your decisions only about where you think this investment is headed.
One last piece of advice: If you do decide to sell your bitcoins, don’t look up their value afterward. Yes, if the value drops, you’d be a bit happier that you sold, but if the value rose, your misery would be much higher—so resist the urge to check.
See the original article in the Wall Street Journal here.
Ask Ariely: On Fair Friends, Channel Choosing, and a Heartbreak Diet
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
I’m organizing a long weekend of skiing with 10 friends who have very different financial situations. I’d like everyone to be able to pay what that they’re comfortable with, and I also want to avoid creating an awkward social dynamic. I considered charging everyone a low base amount and then asking the wealthier friends to pay extra, but that doesn’t seem quite right. What’s the best way to divide up the cost?
—Zach
Dear Dan,
Why do I still listen to the radio and watch live TV when I have access to all the same content from different streaming services, which lets me skip what I don’t like and more easily change my experience?
—Colin
One possibility is that you are listening to the radio and watching live TV because you don’t want to have the ability to switch. When you just experience something that cannot be changed, you are more likely to get into the flow and fully enjoy it. By contrast, when you are continuously monitoring the experience and asking yourself how happy you are, it can be exhausting, ultimately taking away from the sense of immersion. Sometimes the freedom to choose among options isn’t a recipe for happiness.
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Dear Dan,
I recently experienced some turbulent emotional times, and I realized that I was eating a lot of chocolate and gaining weight. I am now wondering if chocolate really has mood-improving powers, as many people seem to think, or if I just gained weight for no good reason.
—Mia
Some research has found that chocolate can in fact boost your mood—perhaps due to compounds found in cocoa. Interestingly, women seem to be more likely than men to eat chocolate to try to boost their moods. That could mean that experiencing some heartbreak is a good diet for men but not for women.
See the original article in the Wall Street Journal here.
Ask Ariely: On Experimental Explanations, Procrastination Punishments, and Server Strategies
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
For some time now, I’ve been proposing different experiments at my company—experiments with the prices we charge, what we pay employees and the way we treat customers who call to complain. But the experimental approach that seems so successful for science bumps into substantial resistance within my company. Any ideas about how to make experiments more palatable in the business world?
—Darren
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Dear Dan,
I’m a philosophy professor, teaching metaphysics and philosophy of language. What’s the best policy for penalizing students who hand in coursework late, with an eye on preparing them for the world of work?
—Andrew
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Dear Dan,
I’m a server in a New York City restaurant in New York, and I want diners to trust my recommendations and leave me larger tips. Any advice?
—Robert
As soon as you hand them the menu, tell them that you strongly recommend they avoid the branzino special (or any other very expensive dish). By demonstrating that you’re willing to steer them away from a pricey entrée, they’re more likely to think that you truly care about them, trust your advice and tip you more.
See the original article in the Wall Street Journal here.
Ask Ariely: Surge Charges, Moving Costs, and Expiration Dates
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
I use Uber more and more these days, but I feel bad about using it when they slap on surge pricing rates, as they seem increasingly prone to do. Even with the surge rates, Uber is often cheaper than taxis—so why the mixed emotions?
—Wendy
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Dear Dan,
My partner and I make a reasonable income, and we’ve been able to save some money over the years. We can afford to move to a more expensive neighborhood, but we aren’t sure if this is the right way to spend our money. What do you say?
—Paul
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Dear Dan,
What’s the best way to improve the quality of marriages?
—Maayan
The No. 1 enemy of relationships is being taken for granted. So I would set up marriages to expire automatically every five years and be renewable only if both parties opt in for another five-year period. Sure, this setup would mean that more people separate (you asked about the quality of marriages, not their longevity). But spouses would have to think more carefully about their partners, take them less for granted and thereby strengthen their relationships.
See the original article in the Wall Street Journal here.
Ask Ariely: On Mint Deficit, Beverage Behavior, and Focused Feelings
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Is it more important to floss or to brush?
—Ting
It’s a tricky question. In terms of dental health, my understanding is that flossing is much more important than brushing—so if you had to pick one of the two, flossing should be your choice.
But we also need to consider which of these activities people are more likely to do. Here the answer is undoubtedly brushing. So even though flossing does more good for your mouth, brushing is what people are more likely to perform routinely, which makes it more important from a practical perspective.
The underlying issue is why we are so much more likely to brush than to floss. If we thought about our long-term well-being, we would floss regularly, but in dental care as in many other human endeavors, we often don’t act in ways that serve our enlightened self-interest. (We eat too much, save too little and so on.)
So why do we like to brush? In large part because the toothpaste industry has cunningly convinced us that to be socially acceptable, we must be minty fresh. Preoccupied as we are with our social standing, we wake up, feel the mint deficit in our mouths and immediately brush.
In essence, this is a case of “reward substitution.” The basic idea is that some actions just aren’t sufficiently motivating by themselves, so we create rewards for them that aren’t necessarily relevant but still get us to do what we’re supposed to.
Most of us brush not because we want to make sure that we have gleaming, healthy teeth in five, 10 or 30 years; we brush because we feel a socially driven need for that minty feeling right now. Brushing is really a delivery vehicle for mint. That is another reason we don’t floss: By the time we’re done brushing, we’ve got all the mint we need, and the hint of mint on the floss doesn’t add to our minty-ness.
So is flossing or brushing more important? I’d vote for brushing. It isn’t ideal, and we’re not doing it for the right reason, but at least we’re doing it.
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Dear Dan,
How can I make myself wake up earlier? No matter how much I sleep at night, I can’t motivate myself to get out of bed on time. I just lie there and ignore any plans for my morning. Help!
—Diego
This is another case where reward substitution can play a role, because you need a different incentive that is more motivating. How about promising yourself that if you get up at the right time, you’ll get a cup of fantastic coffee, but if you oversleep, you’ll only allow yourself to have terrible instant coffee—or even prune juice? You could draft your significant other to be the controller so you can’t cheat on your little pledge.
Remember, reward substitution bypasses our natural inclinations (lounging in bed) by getting us to do the right thing (waking up on time) for the wrong reason (for love of fine coffee and/or hatred of prune juice). It’s a handy recipe for better behavior in many areas of life.
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Dear Dan,
My husband and I love each other deeply, but when we get home at night, we usually wind up on our computers until it is time for bed. How can we make ourselves have more romantic evenings?
—Helen
Try having an eye exam with pupil dilation just before going home. For a few hours, you won’t be able to work or see anything clearly—and you will be forced to focus on your spouse. If this approach works, maybe you can simulate pupil dilation by promising to put on glasses with the wrong prescription as soon as you walk into the house.
See the original article in the Wall Street Journal here.
New Years Priorities
Dear Dan,
What is your New Year resolution for 2016?
—Catherine
Setting up priorities. I get a lot of requests for all kinds of time-consuming activities very day. In general I try to be helpful, but there are only 24 hours of the day and I already don’t sleep much. So, in reality every time I say yes to something I also say no to other things – and my sad realization is that my process for saying yes and no does not lead to a plate of activities that fits with my priorities. So, in 2016 I am going to try and figure out what my priorities are, and then direct my time in a consistent way with my priorities. Now, I do realize that this experiment will ultimately fail, but I will at least give it a try.
Ask Ariely: On Bargain Glow, Mindless Savings, and Rigid Resolutions
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Why do I feel so good when I buy something that is on discount—or, better yet, on sale?
—Sarah
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Dear Dan,
As 2015 comes to an end, I want to start saving for my retirement more seriously. Could any tricks help me to move the saving needle?
—Teo
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Dear Dan,
What kinds of New Year’s resolutions are we most likely to keep?
—Elizabeth
Probably vows like, “Drink more and better wine.” More seriously, the resolutions that are most likely to work guard us from feeling like failures. When we set up a rigid goal and miss, we are likely to tell ourselves, “I failed, so what the hell—now I can go wild.” On the other hand, when a single failure is just a minor disappointment rather than a badge of shame, we can dig in and keep trying. So this year, plan your resolutions with some appreciation of the likelihood that you’ll occasionally fall short.
See the original article in the Wall Street Journal here.