Ask Ariely: On Anticipating Adventure, Watching it Work, and Overpriced M&Ms
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
For my birthday, my boyfriend gave me a rather expensive coupon for tandem sky diving. I could have used the coupon that weekend, when the sky diving season ended, but I chose instead to wait a few months for the new season to begin. My thought was that I’d be braver in the future and somehow mentally prepare myself. But can someone really prepare for something like this?
—Kinga
When we think about experiences, we need to think about three types of time: the time before the experience, the time of the experience and the time after the experience. The time beforehand can be filled with anticipation or dread; the time of the experience itself can be filled with joy or misery; and the time afterward can be filled with happy or miserable memories. (The shortest of these three types of time, interestingly, is almost always the time of the experience itself.)
So what should you do? In your case, the time before your sky diving experience will certainly not be cheerful. The time of the experience will also probably not be pure joy. At a minimum, you’re going to ask why you are doing this to yourself. But the time after the experience is likely to be wonderful (assuming that you get out of this alive), and you will get to bask in the way you conquered your fears and relive the view of Earth from above.
So your best strategy was to make the time before the experience as short as possible. It is too late now, but you should have just gone sky diving the moment you got the coupon, which also would have signaled to your boyfriend how much you appreciated the gift.
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Dear Dan,
Early in my career, I wrote a massive Excel macro for the large bank where I worked. The macro (a set of automated commands) would take a data dump and turn it into a beautiful report. It took about two minutes to run, with an hourglass showing that it was working away. The output was very useful, but everyone complained that it was too slow.
One way to speed up a macro is to make it run in the background, invisibly, with just the hourglass left on-screen. I had done this from the start, but just for fun, I flipped the setting so that people using the macro could see it do its thing. It was like watching a video on fast forward: The macro sliced the data, changed colors, made headers and so on. The only problem: It took about three times as long to finish.
Once I made this change, however, everyone was dazzled by how fast and wonderful the algorithm was. Do you have a rational explanation for this reversal?
—Mike
I’m not sure I have a rational explanation, but I have a logical one. What you describe so nicely is a combination of two forces. First, when we are just waiting aimlessly, we feel that time is being wasted, and we feel worse about its passage. Second, when we feel that someone is working for us, particularly if they are working hard, we feel much better about waiting (and about paying them for their effort). Interestingly, this joy at having someone work hard for us holds true not just of people but of computer algorithms, too.
The life lesson should be clear: Work extra hard at describing how hard you work to those around you.
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Dear Dan,
During a recent hotel stay, I tried to resist temptation but gave in and bought a $5 bag of M&M’s from the minibar. I know from research on pricing that paying a lot for something often makes you experience it as especially wonderful—but that didn’t happen with the M&M’s. Why?
—David
Research does indeed show that higher prices can increase our expectations, and these increased expectations can spur us to more fully enjoy an experience. But there are limits. First, you have probably had lots of M&Ms in your life and have rather set expectations about how good they can be. Second, some high prices are just annoying.
See the original article in the Wall Street Journal here.
Ask Ariely: On Double Trips, Price Puzzlement, and Rationalizing Rolex
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
—Richard
My suggestion: Buy your sandwich and your coffee, but ask the café to serve you the coffee three minutes later. Then sit with your sandwich and try to aim the wrapper at the trash can—and, no matter how successful you are, get up and walk to the counter to pick your now-ready coffee. If you made the basket, great; if not, pick the wrapper on your way to get your coffee. This way, there is no world in which you did not have to get up after your shot, no counterfactual and no comparison. Happy breakfast.
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Dear Dan,
- 10 wings for $7.99 with two sauces
- 15 wings for $12.49 with two sauces
- 20 wings for $16.49 with two sauces
- 30 wings for $24.79 with three sauces
- 50 wings for $39.79 with four sauces
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Dear Dan,
See the original article in the Wall Street Journal here.
Ask Ariely: On Creed Fatigue, Souls for Sale, and Defying Gravitas
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
I work for the central organization of a large church, and my job includes dealing with “crooked” priests of one form or another. For now, let’s think only of the embezzlers, of whom there are, sadly, far too many.
This got me thinking about the experiment you and some colleagues ran a few years ago, which showed that levels of cheating plummeted when participants were asked to recall the Ten Commandments right before taking a test. As you wrote, “reminders of morality—right at the point where people are making a decision—appear to have an outsize effect on behavior.”
Your own Ten Commandments experiment suggests that a priest who, as a matter of daily or weekly ritual, recites religious teachings should be highly moral. But I see every day that this isn’t so.
What’s going on here? Can repetition cause “creed fatigue”?
—Simon
As you pointed out, our experiments show that people became more honest when we got them to think about the Ten Commandments, swear on the Bible (which, interestingly, worked for atheists too) or even just sign their name first on a document. But our experiments were a one-shot exercise, and we don’t have data about what would happen if we repeated them over time.
Even so, I would guess that as such actions (including rituals) become routinized, we would stop thinking about their meanings, and their effect on our morality would drop. This is why I recommend that universities not only set up honor codes but have their students write down their own version of that code before writing each exam and paper—thereby minimizing the chances that these could become thoughtless habits.
Such procedures would be hard to implement in a religious setting, of course, so I’m not sure I have an easy answer for you or your church. Maybe your role should be to try to give the priests more clear-cut rules, reduce their ability to rationalize their actions and eliminate conflicts of interests.
Still, on a more optimistic note: Have you considered the possibility that these rituals are in fact having a positive effect—and that without them, these individuals would behave far worse?
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Dear Dan,
Out at a bar recently, I met someone who told me that he did not believe in the soul. I immediately asked him if he would sell his to me. We ended up agreeing on a price of $20. I paid up, and he wrote a note on a napkin giving me his soul.
Now, I don’t believe in an afterlife, but I also can’t help but believe that there is an exceedingly small chance that a soul could have an infinite value. So $20 seemed a reasonable hedge. Did I pay too much, or did I get a good deal?
—Carey
Well haggled. Your logic here is reminiscent of what is known as Pascal’s Wager, after the philosopher who figured that if there was even a small probability that God and heaven exist (which means infinite payoff for being good), the smart move is to live your life this as it were true. But you got a good deal here for three other reasons. First, discussing this trade had to have been far more interesting than the usual bar chitchat, so if you value the quality of your time, the $20 was a good investment even if souls turn out not to exist. Second, you now have a great story to reflect on for a long time, which is also worth a lot. And finally, you are now the proud owner of a soul. But if all of these reasons don’t convince you, send me the soul, and I’ll pay you back for it.
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Dear Dan,
At what point do people have to “act our age”? At 73, my wife and I still enjoy our sex life, are physically active and dress the way we did when we met more than 30 years ago. But most of our contemporaries dress like old people, act with gravitas and aren’t doing well in the weight department. What to do?
—Aaron
Move to Berkeley.
See the original article in the Wall Street Journal here.
Ask Ariely: A rejected Q&A
Sometimes the Wall Street Journal does not like my responses, but I would like to share this one with you, my loyal readers. You will not find this in the official Ask Ariely column.
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Dear Dan,
What do you make of the recent boycotts of Israeli Academics by organizations such as the American Studies Association?
—Karen
I want to make sure that I am careful and not too emotional in this response, so please forgive me if I am extra cautious in expressing my underlying feelings. With this disclaimer, here it goes: I think it is one of the most stupid and counter-productive moves imaginable (yes, this was reserved).
In my mind, academics represent the best example of a functioning international community. Academics cross social, economic, cultural, political, and ideological boundaries. We teach students from all over the world, we work with colleagues from all over the world, we build our work on the research of other colleagues, and we often work on problems that are global in nature.
With this in mind, when an organization such as the American Studies Association comes out with a call to boycott all Israeli academics – myself included – I am left with the feeling that I have severely underestimated the potential for human stupidity.
Hoping for a better day and more wisdom
Irrationally yours,
Dan
Ask Ariely: On Noisy Chatrooms, Maximizing Buffets, and Like Buttons
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
—Amanda
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Dear Dan,
—Syed
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Dear Dan,
—Henry
Facebook’s “Like” button is much more than a way for us to react to other people. It is a social-coordination mechanism that tells us how we can respond. It gives us feedback on what is OK (and not OK) to post and generally tells us how to behave on Facebook. Adding buttons such as “Dislike” or “Hate” would probably destroy the social network’s positive atmosphere. But I’d favor adding a button for “Love.”
See the original article in the Wall Street Journal here.
Ask Ariely: On Late-night Raids, Home Improvement, and the Magic of Memory
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Whenever I work the night shift, I wind up raiding the fridge—and ruining my diets one after the other. During the day, I manage to resist the temptation, but at night, my self-control seems to stop working. What should I do?
—Meni
What you describe is a well-known phenomenon called “depletion.” All day long, we face small temptations and do our best to resist them. We maintain control over ourselves so as to be productive, responsible people and stop ourselves from caving in to our urges to shop, procrastinate, watch that latest cat video on YouTube and so forth. But our ability to resist urges is like a muscle: The more we use it, the more tired we become—until at night, it just becomes too weak to stop us. (This is one reason the temptation industry—bars, strip clubs—operates mostly at night.) One way to overcome this problem is based on the story of Odysseus and the sirens. In this story Odysseus told his sailors to tie him to the mast as they sailed near the island of the sirens and not to untie the ropes under any circumstances so he couldn’t be tempted to jump into the water and swim toward the sirens’ seductive voices. The modern equivalent of this tactic? Keep all tempting things out of your house. You can hope that your future self will be able to resist temptation, buy the chocolate cake and eat just a sliver of it every other day. But the safer bet is not to keep chocolate cake in the fridge in the first place.
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Dear Dan,
At work, I have no problems giving my subordinates feedback about their performances and suggesting improvements. But it is harder for me to give feedback to the woman who cleans my home. So I’ve adopted an indirect approach: Instead of giving her pointers in person, I leave her a note. Is there a better way?
—Galia
Leaving notes isn’t ideal. Would you leave notes for your kids on how they fell short on their chores? Would you give your husband written feedback on his performance in bed? In general, when results matter, communicating while the task is being performed (or immediately after) is the way to go, and communicating face to face makes quick communication much more natural. It may not always be fun, but it makes clear to the person performing the task what the feedback is about—and offers a greater chance for learning. The second part of your question involves the different ways you treat people at work and your cleaning lady. I suspect this difference comes from your general discomfort about having someone else cleaning your house (maybe it is something you may feel you should be doing yourself). But you’re not really helping your cleaning lady by withholding timely feedback. My suggestion: tidy the house up a bit before she shows up (as many people do), leave a generous tip but also start be more diligent about pointing out the dust bunnies she missed.
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Dear Dan,
My 10-year-old daughter wonders: If a child has been really mean to her best friend (for example, by tattling on her) and their friendship falls apart, how do they manage to become best friends again after only a couple of days?
—Aviel
That is the wonder of bad memory. We enjoy this benefit when we’re young and then again when we’re old. In between, we’re unhappy and vengeful.
See the original article in the Wall Street Journal here.
Ask Ariely: On God’s Image and Marriage Money
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Why are there so many religions, all of which suggest that God is on their side and holds the same values that they do?
—Moshe
One answer comes from a 2009 study by Nick Epley and some of his colleagues from the University of Chicago, which asked religious Americans to state their positions on abortion, the death punishment and the war in Iraq. (This study is described in Dr. Epley’s recent book, “Mindwise: How We Understand What Others Think, Believe, Feel, and Want.”) Participants were then asked to predict the opinions of a few well-known individuals (such as Bill Gates), President Bush, the “average American,” and—and uniquely to this study—God on these issues.
Interestingly, the respondents were rather objective about predicting the opinions held by their fellow humans, but they tended to believe that God had similar opinions to their own. Conservatives believed God was very conservative; liberal believers were certain that God was more lenient.
To find out why we can view God so flexibly, a follow-up experiment asked another group of participants to take the position on the death penalty diametrically opposed to their own and argue this viewpoint in front of a camera. A large body of research on cognitive dissonance has shown that people who are forced to argue for an opinion opposite to their actual one feel so uncomfortable with the conflict that they’re likely to change their original opinion. After giving their on-camera speech, participants were again asked to express the views on these hot-button issues of the study’s famous individuals, President Bush, the “average American” and God.
The results? After expressing the opinion opposite their original one, individuals became more moderate. Those who disliked the death penalty became less opposed, and those who were for it became less so. But there was no such shift in participants’ predictions of the opinions of the well-known individuals, President Bush or the “average American.” And what about their predictions about God’s views? Participants tended to attribute the same position as their own new, more moderate viewpoint to God.
God, apparently, is something of a clean slate on which we can more easily project whatever we wish. We subscribe to the religious group that supports our beliefs, and then interpret Scripture in a way that supports our opinions. So if there is a God, I believe—no, I’m sure—that that (s)he thinks the way I do.
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Dear Dan,
My partner and I will soon be married, and in honor of the event, his parents have promised us some money. Now my parents have offered us double that amount. How can I tell my partner without making him feel uncomfortable?
—Nikki
Congratulations—I hope you’ll have a lovely wedding and a good life together.
As for your question, the problem is not just that your future husband and his parents will feel uncomfortable; it is also that your dynamics as a newlywed couple will proceed from an uneven starting point. I am not suggesting that every time that the two of you fight, you will remind your husband that it was your family’s money that let you buy a new house. But even small inequalities at the start of a marriage can have long-term effects.
If I were in your shoes, I would ask your parents to give you the same amount now that your fiancé’s parents are giving—then give you the second amount in a year, once the marriage is more established. (If you’re not sure you will stay together, maybe ask them to wait five years.)
Incidentally, since weddings are irrational in so many ways, I recently obtained a license to perform weddings through some online site—and now I’m waiting for the first couple to ask me to conduct their nuptials (hint hint).
See the original article in the Wall Street Journal here.
Ask Ariely: On Weather Delays, Time Delays, and Garlic Cologne
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
I was recently stuck overnight in a strange city due to a canceled flight. Because the airline blamed the cancellation on “weather,” no one helped me find a place to stay or pay for it. Meanwhile, I saw other flights leaving the same airport. Is “weather” just a term airlines use when they try to consolidate flights, not compensate their customers and avoid blame?
—Kelly
I am sure that sometimes the weather really is at fault, but I have no idea whether the airlines use the weather excuse promiscuously when it’s to their financial advantage. It would be difficult to make such a judgment call (should we call the reason for the delay the weather or technical issues?) while completely ignoring the economic incentives involved. And blaming all kinds of things on the weather is a very useful strategy for the airlines because trapped fliers don’t directly blame the airlines for it.
But let’s be honest here: Many of us also sometimes blame our own tardiness on traffic or the weather. And I suspect many of us would blame the weather even more frequently for all sorts of lapses if we just had the opportunity.
To my mind, the weather excuse (as the airlines use it) has one major problem. The airlines’ logic is that bad weather is an act of God, which releases the airline from responsibility. But isn’t the airlines’ behavior probably the reason God is angry to begin with?
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Dear Dan,
How can I enjoy life more? Every year, time seems to go by faster; months rush by, and years just seem to disappear. Is there a reason for this, or is the memory of time passing more slowly when we were children just an illusion?
—Gal
Time does go by (or, more accurately, it feels as if time is going by) more quickly the older we get. In the first few years of our lives, anything we sense or do is brand-new, and a lot of our experiences are unique, so they remain firmly in our memories. But as the years go by, we encounter fewer and fewer new experiences—both because we have already accomplished a lot and because we become slaves to our daily routines. For example, try to remember what happened to you every day last week. Chances are that nothing extraordinary happened, so you will be hard-pressed to recall the specific things you did on Monday, Tuesday etc.
What can we do about this? Maybe we need some new app that will encourage us to try out new experiences, point out things we’ve never done, recommend dishes we’ve never tasted and suggest places we’ve never been. Such an app could make our lives more varied, prod us to try new things, slow down the passage of time and increase our happiness. Until such an app arrives, try to do at least one new thing every week.
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Dear Dan,
My daughter recently persuaded me to start eating two cloves of garlic every day. I feel more energetic and less stressed. Is it the garlic, or is it a placebo?
—Yoram
I am not sure, but have you considered the possibility that the reason you feel so much better is that people are now leaving you alone?
See the original article in the Wall Street Journal here.
Ask Ariely: On Quick Cleaning, Misery’s Company, and Traveling Torture
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Why do I clean my cell phone many times a day but don’t care that much about the cleanliness of my car or my house?
—Sara
I suspect that this is about your ability to reach your end goal. You probably don’t really think you can ever reach your goal of getting your house 100% clean—maybe 80%, tops. The task is just too large, and others in your household can mess the place up faster than you can clean it. But when it comes to your phone, perfect cleanliness is within reach, and this achievable goal spurs you on.
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Dear Dan,
I recently met up with an old friend whom I hadn’t seen for a very long time. I had been eagerly looking forward to our lunch, but I left very disappointed. All she did for more than two hours was complain—mostly about her husband, with some breaks to complain about her kids. It was just negative and depressing. Why do people complain so much? Could she really think this was a good way to spend time with an old friend?
—Andrea
People complain for many reasons, and we should to try to figure out your friend’s. For one thing, misery often does make us closer to one another. Imagine that you meet a friend—and either tell them how annoying traffic was along the way, or give them the same level of detail about how wonderful your drive was and how easy it was to find parking. Under which case would your friend like you more?
Also, when we complain, we often are looking for reassurance—hoping others will tell us that everything is OK and that what we’re experiencing is just part of life.
So your friend might have been looking to reconnect through shared misery. In this case, you should have indulged her efforts to strengthen your bond. But your friend might also have really wanted you to tell her something like, “You think your husband is a schmuck? Let me tell you about my prize”—thereby assuring her that her life is actually more normal than she might think.
Either way, complaining can actually be pretty useful. The next time a friend starts complaining, go with it.
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Dear Dan,
I travel a lot for work, and I’ve been getting increasingly annoyed with the U.S. way of flying: the waste of time, the disrespect shown to passengers and the lame excuses for delays that the airlines make. Why are we putting ourselves in this horrible situation?
—David
I’m not sure, but here’s what helps me. First, every time I’m stuck on a runway, I try to think about the marvel of flight and remind myself how amazing the technology is. Second, I try to see the experience of travel misery as evidence of our common humanity. Security guards and airline staffers are just as rude and inconsiderate all around the world, suggesting that once you put people in the same situation (in this case, the same tiring, trying and thankless service job), we all turn out to be more or less the same. And as more people travel and see our deep similarity, we will all come this much closer to world peace. Anyway, that’s what I tell myself—and it helps.
See the original article in the Wall Street Journal here.
Ask Ariely: On Squirrels, the Value of Education, and Quarterly Appraisals
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
I find myself acting irrationally when it comes to squirrels. The rascals climb down a branch and onto my bird feeder, where they hang and eat like limber little pigs. Then I rush outside yelling and take great pleasure in frightening them away. But victory never lasts long. They come right back, and the whole insane cycle starts over. My sister tells me I need to watch “Snow White” again, to be reminded that squirrels are also a part of nature and not inherently worse than the birds I prefer. Perhaps, but this theory doesn’t satisfy me. Can you help to explain what’s going on with my reasoning, and how I might make peace with the furry marauders in my yard?
—Nearly Elmer Fudd
It sounds to me that the root of your problem is that you view the squirrels’ behavior as an immoral theft from the right owners of this food, the birds. If so, why don’t you start calling the contraption a “squirrel and bird feeder”? With this new framing, your problems should go away, and you might even be able to market this new product.
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Dear Dan,
Do you think that colleges should continue teaching subjects like philosophy, sociology and literature? After all, they’re a waste of time and money.
—Clara
With something like computer science or statistics, we find it easy to assess what skills we will acquire and how we will use them in a practical way. But with sociology, literature or even psychology, it is not always exactly clear how our studies are going to change us. Are we going to learn how to think analytically or see things differently? And how valuable are these skills anyway?
Maybe it is worthwhile to think about education as a lottery ticket. After all, like a lottery, when it comes to academic education we don’t know exactly what we’re going to get, and we’re not 100% certain that our degree will always justify our investment. But what if for every year of studying you got one really good idea? Or if your education somehow improved your mental capacity by 10%? Think of your education as a lottery ticket that you get to use year after year for the rest of your life. Of course, it is hard to predict what exact benefits you’ll reap from good ideas or an improved mental ability, but if you think about education as a long-term bet, I suspect that you will easily see it as a bet with very high expected payoffs.
P.S. In the interest of full disclosure, I should point out that as someone who teaches for a living, I have a vested interest in students continuing to attend universities. And maybe, in this case, it is hard for me to see the world from a different perspective.
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Dear Dan,
I was talking with a friend about your research on dishonesty, notably the way that people feel free to steal sodas and cookies from the “break room” but not cash. My friend said that office items such as staplers, tape dispensers and so on used to be constantly taken from his desk. He then glued a quarter onto each piece, and no one has taken anything with a coin on it for five years. Does this follow your findings?
—Tony
I love the application of this finding. Now, if we could only glue quarters to stock certificates and other financial products, maybe the world would be a better place.
See the original article in the Wall Street Journal here.