Ask Ariely: On Moving In, Stopping By, and Checking Out
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Last week, I asked my girlfriend to move in with me. After an awkward silence, she said that she couldn’t move in with me because she’s scared of dogs and dislikes my small Jack Russell terrier. I love my girlfriend and don’t want to lose her, but I don’t want to give my dog away either. Any advice?
—Mike
This was most likely a test of your love for her, and you failed—so you don’t really need to worry about this particular dilemma.
Still, you may face something similar in the future. If we looked at your dilemma from a rational economic perspective, the answer would be straightforward: Start by writing down how much happiness you get each day from your dog and how much happiness you expect to get each day from your girlfriend. Next, multiply each of these numbers by the expected duration of the relationship and discount it by the natural decline in happiness as relationships go on. Then pick the relationship with the higher number.
Or we could use a more psychological perspective, rooted in what social scientists call “loss aversion.” According to loss aversion, we care more about avoiding losses than we care about winning gains. That means that, from your current perspective (living with your dog but without your girlfriend), you are probably overly focused on the loss of your pooch and insufficiently focused on the gains of joint life with your girlfriend. To overcome loss aversion, frame your choice not as giving up one thing and getting another but as a choice between two potential future states: one life with your dog but without your girlfriend, and another with your girlfriend but not your dog. Play out the two scenarios in your head, with all the little details of life, and see which scenario leaves you smiling more.
Finally, if you do go with the economic approach, choose your girlfriend and she asks you how you made your decision: Don’t ever tell her.
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Dear Dan,
I have lots of friends who grew up outside the U.S., and they often tell me that their social lives here aren’t as good as they were in their home countries. Are they just romanticizing their homelands, or are we Americans doing something wrong in our social relationships?
—Wendi
I agree with your friends—and I don’t think their memories are just biased and romanticized. Social life in the U.S. isn’t as good as it could be because Americans try too hard to be social.
I grew up in Israel, where friends simply stop by unannounced. This means that, as a host, you aren’t prepared, and no one expects to you to be. In this mutual low-expectations setup, visitors simply get integrated into whatever is going on. If they show up at dinnertime, they pull up a chair; if they come beforehand, they help chop vegetables.
In the U.S., on the other hand, we plan to see someone in seven weeks at 8 p.m., and everyone gears up for the occasion. The hosts clean the house and cook something special; the guests dress up and bring a gift. The whole process demands much more effort, and we therefore do it much less frequently. Maybe we should all lower our expectations and raise our appreciation for serendipity in our social lives.
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Dear Dan,
What is the best way to teach my kids about money?
—Raquel
Become their pay-day lender. Next time you’re in the checkout line at the supermarket and your kids want candy, offer to lend them the money at a weekly interest rate of 20%. Do this a few times, and they’ll quickly learn some important financial lessons.
See the original article in the Wall Street Journal here.
Ask Ariely: On the Bordeaux Battlefield, Irrationality Impact, and Ruminating while Running
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
I love eating out, including some wine with dinner—but I can’t tell much difference between different bottles, and I never know which wine to order or how much to spend. When I ask waiters or sommeliers for advice, they often give some flowery descriptions about soil and accents of apricot, but these never help me figure out which wine pairs best with my meal. The whole wine-ordering business makes me feel incompetent and inadequate. Do you have any simple advice for how to order wine?
—Josh
The first thing to realize when picking from a wine list is that you are in a battlefield. This is a battle for your wallet—a fight between the restaurant, whose interest is to get as much of your money as possible right now, and your savings account. The restaurant’s owners have much more data than you do about how people make their wine decisions, and they also get to set up the menu in a way that gives them the upper hand.
In particular, restaurants know that people make relative decisions: If a place includes some very expensive wines on its list (say, bottles for $200 or more), customers are unlikely to order them, but their mere presence on the list will make a $70 bottle seem much more reasonable.
Restaurants also know that many of us are cheap—but we don’t want to seem cheap, which means that almost no one orders the cheapest wine on the menu. The wine of choice for cheapskates is the second-cheapest wine on the list.
Finally, the restaurants have another weapon in their arsenal: waiters and sommeliers who add to our feelings of inadequacy and confusion and, in the haze of our decision-making, can easily push us toward more expensive wines.
Now that you are starting to think about ordering wine as a battle, or maybe a game of chess, you can think ahead. Perhaps decide in advance to spend up to a certain amount of money on wine. Or tell the waiter that you have a religious rule against spending more than a set sum on wine and ask for a recommendation that would fit within your boundaries.
And if you really want to strike back, inform the waiter that you have allocated a total of $50 for the tip and wine combined—so the more you spend on wine, the less you will leave for a tip. Now let’s see what they recommend.
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Dear Dan,
I am convinced that some of our decisions are irrational, but what’s the proportion of irrational decisions?
—Julianne
The right question, I think, isn’t the proportion of irrational decisions but their impact. Think about something like texting and driving—perhaps you do it only 3% of the time, but each of these instances could kill you and other people. So what we really need to ask ourselves isn’t the proportion of our irrational behavior but the extent to which such behavior can harm our lives, the lives of those around us and society in general.
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Dear Dan,
I often hear people say that after they go for a run, their minds are clear, and they can focus better on big questions at work. Can this be so? Do we need to exercise to think clearly?
—Sam
I suspect that running isn’t the best way to clear the mind. In fact, I suspect that running while thinking about work is a recipe for designing products and experiences that enhance agony and misery. Now that I think about it, maybe this was the start of what we know as “customer service” for cable companies.
See the original article in the Wall Street Journal here.
Ask Ariely: On Reservation Reservations and the Psychology of Parking
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
—Roger
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Dear Dan,
—Ian
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See the original article in the Wall Street Journal here.
Ask Ariely: On Double Trips, Price Puzzlement, and Rationalizing Rolex
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
—Richard
My suggestion: Buy your sandwich and your coffee, but ask the café to serve you the coffee three minutes later. Then sit with your sandwich and try to aim the wrapper at the trash can—and, no matter how successful you are, get up and walk to the counter to pick your now-ready coffee. If you made the basket, great; if not, pick the wrapper on your way to get your coffee. This way, there is no world in which you did not have to get up after your shot, no counterfactual and no comparison. Happy breakfast.
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Dear Dan,
- 10 wings for $7.99 with two sauces
- 15 wings for $12.49 with two sauces
- 20 wings for $16.49 with two sauces
- 30 wings for $24.79 with three sauces
- 50 wings for $39.79 with four sauces
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Dear Dan,
See the original article in the Wall Street Journal here.
Ask Ariely: On Noisy Chatrooms, Maximizing Buffets, and Like Buttons
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
—Amanda
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Dear Dan,
—Syed
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Dear Dan,
—Henry
Facebook’s “Like” button is much more than a way for us to react to other people. It is a social-coordination mechanism that tells us how we can respond. It gives us feedback on what is OK (and not OK) to post and generally tells us how to behave on Facebook. Adding buttons such as “Dislike” or “Hate” would probably destroy the social network’s positive atmosphere. But I’d favor adding a button for “Love.”
See the original article in the Wall Street Journal here.
Ask Ariely: On Superstitious Toasts and Exploring the Unknown
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
At a dinner party a few years ago, we were raising our glasses to our hosts’ health. The person on my right said that every time you make a toast, you need to look straight into the eyes of the person you’re toasting as your glasses touch—and that failure to do so inevitably results in five years of bad sex. I don’t think anyone around the table believed in that superstition, but we found it very amusing and, for the rest of the night, looked into each other’s eyes while toasting. I don’t think of myself as superstitious, but since that dinner party, I find myself looking very intently into peoples’ eyes whenever I toast. I know I am being irrational, so why can’t I shake this superstition?
—Kathleen
If you were going to design a superstition, this one is as close to perfect as you’re likely to get. For starters, the cost of the ritual (looking into each other’s eyes) is low, and in fact pleasurable. On the other hand, the cost of ignoring the ritual is very high (years of rotten sex). It’s certainly not worth risking such a large consequence for such a small act. And like all good superstitions, the outcome in question occurs far into the future and is difficult to evaluate objectively.
The only thing I might add would be a method to make things right after a missed opportunity. Perhaps if someone forgets to make eye contact, they should have to close their eyes and have the person next to them hold a glass to their lips and help them drink? With this addition, you would have a perfect ritual and superstition to make any party a bit more fun.
Incidentally, I told a friend about this five-year deal, and his response was, “Only five years?”
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Dear Dan,
As summer finally gets closer, we are starting to plan our family vacation. The past few years, we have gone to Florida for two weeks. Should we stick to this familiar plan or try something different?
—Michael
In general, sticking with something well-known is psychologically appealing. Our attraction to the sure thing explains why, for example, we often frequent the same chain restaurants when we travel—and even order the same familiar dishes. Sure, we might enjoy something new more than the sure thing, but we also might not. And given the psychological principle of loss-aversion (whereby we dislike losses more than we enjoy gains), the fear of loss looms heavy, and we decide not to risk trying anything new.
That’s a mistake, for three key reasons. First, if you think about a long time horizon (say, 20 more years of vacations and eating out), it is certainly worth exploring what else may be out there before settling into a limited set of options. Second, variety really is one of the most important spices of life. Finally, vacations are not just about the two weeks you are away from work; they’re also about the time you spend anticipating and imagining your trip, as well as the time after you are back home when you replay special moments from your vacation in your mind. Among these three types of ways to consume the vacation—anticipation, the trip itself and consuming the memories afterward—the shortest amount of time is spent on the vacation itself.
Given all this, the short answer is: try something new.
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See the original article in the Wall Street Journal here.
Ask Ariely: On Late-night Raids, Home Improvement, and the Magic of Memory
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Whenever I work the night shift, I wind up raiding the fridge—and ruining my diets one after the other. During the day, I manage to resist the temptation, but at night, my self-control seems to stop working. What should I do?
—Meni
What you describe is a well-known phenomenon called “depletion.” All day long, we face small temptations and do our best to resist them. We maintain control over ourselves so as to be productive, responsible people and stop ourselves from caving in to our urges to shop, procrastinate, watch that latest cat video on YouTube and so forth. But our ability to resist urges is like a muscle: The more we use it, the more tired we become—until at night, it just becomes too weak to stop us. (This is one reason the temptation industry—bars, strip clubs—operates mostly at night.) One way to overcome this problem is based on the story of Odysseus and the sirens. In this story Odysseus told his sailors to tie him to the mast as they sailed near the island of the sirens and not to untie the ropes under any circumstances so he couldn’t be tempted to jump into the water and swim toward the sirens’ seductive voices. The modern equivalent of this tactic? Keep all tempting things out of your house. You can hope that your future self will be able to resist temptation, buy the chocolate cake and eat just a sliver of it every other day. But the safer bet is not to keep chocolate cake in the fridge in the first place.
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Dear Dan,
At work, I have no problems giving my subordinates feedback about their performances and suggesting improvements. But it is harder for me to give feedback to the woman who cleans my home. So I’ve adopted an indirect approach: Instead of giving her pointers in person, I leave her a note. Is there a better way?
—Galia
Leaving notes isn’t ideal. Would you leave notes for your kids on how they fell short on their chores? Would you give your husband written feedback on his performance in bed? In general, when results matter, communicating while the task is being performed (or immediately after) is the way to go, and communicating face to face makes quick communication much more natural. It may not always be fun, but it makes clear to the person performing the task what the feedback is about—and offers a greater chance for learning. The second part of your question involves the different ways you treat people at work and your cleaning lady. I suspect this difference comes from your general discomfort about having someone else cleaning your house (maybe it is something you may feel you should be doing yourself). But you’re not really helping your cleaning lady by withholding timely feedback. My suggestion: tidy the house up a bit before she shows up (as many people do), leave a generous tip but also start be more diligent about pointing out the dust bunnies she missed.
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Dear Dan,
My 10-year-old daughter wonders: If a child has been really mean to her best friend (for example, by tattling on her) and their friendship falls apart, how do they manage to become best friends again after only a couple of days?
—Aviel
That is the wonder of bad memory. We enjoy this benefit when we’re young and then again when we’re old. In between, we’re unhappy and vengeful.
See the original article in the Wall Street Journal here.
Herding in the Coffee Aisle
A few times a month, I buy a bag of coffee at the supermarket on my street. I enjoy the ritual of standing before the twenty or thirty whole-bean options in the coffee aisle, imagining how the different roasts and origins might taste. This past Sunday, though, I was surprised to see how my coffee choice influenced the actions of a stranger.
I noticed another shopper in the coffee aisle, engrossed in selecting the perfect coffee for the week. Even after I had paused, nabbed a promising-looking bag, and walked off, she was still weighing her options. I don’t blame her – coffee is very important.
As I got ready to leave the store, I almost laughed when I saw her at the register. After all her cost-benefit analysis back in the aisle, she’d selected the exact same coffee that I had! The odds of us choosing the same coffee at random, considering the aisle of options, was pretty low. Instead, it seemed like my coffee choice might have signaled to her that this specific roast was more delicious and well-liked than the others. I could have influenced her choice without even speaking a word.
Although I thought this was funny at the time, I can’t say that I would’ve done differently if I had been in her place. We call this effect “herding,” and it occurs when we act based on how those around us behave. When searching for a place to eat downtown, you might see a long line out the door of a restaurant and think, “That place must be good if everyone else is standing in line, I better check it out.”
Sometimes restaurants really are just more popular because they’re higher quality, but it’s easy to see how it can become a problem. I’m not the world’s greatest coffee expert, so if I ended up leading herds of people at my local grocery store, the other customers might not be better off.
Of course getting worse coffee isn’t the biggest mistake you can make while shopping. Herding can lead to bigger problems in other cases, though (think the stock market), and it’s worth looking out for. I don’t have as academic a background as some of the researchers in the lab, but working here has taught me more about these biases, and it’s been fun to notice these mistakes in day-to-day life.
~M.R. Trower~
5 New Year’s Resolutions That Might Actually Work
A normal day in our life might look like this: The alarm clock buzzes. We hit snooze twice and steal another 16 minutes. As we get into the office, yesterday’s work crisis weighs heavily on our mind, but instead we log in and check Facebook for a while. After that, we dip in and out of meetings, chase our inbox, and start on a project that is due in 48 hours. And at 7:15, right before walking out the door, 25 minutes later than planned, we grab a sugar cookie from the communal jar to accompany us on the drive home.
A version of this routine is likely to be part of our grim reality most days, but there is one very important exception. On Jan. 1 many of us make all kinds of promises that “starting tomorrow, things are going to be different.” There is the old (2013 self) and the new (2014 self), and Jan. 1 is an opportunity to welcome the new, improved self in. As the New Year starts, we say to ourselves that the new, 2014 self will be different. We’re confident that from now on we won’t hit snooze, we’ll stop procrastinating and for sure we won’t mindlessly eat unhealthy snacks.
This kind of self-resolve is the kind of magic that keeps mankind moving. Unfortunately, come mid-January, the shiny “new self” doesn’t feel as new. After a few weeks of crashing against reality and old habit, the new self is bruised and sainted.
Given these challenges, how can we take advantage of our good intentions on Jan. 1 and make them work for us throughout the year, or at least for longer than they would naturally last?
One simple answer is to take advantage of these moments of clarity at the start of the New Year and take actions that would commit us to making good decisions in the future. Much like Ulysses and the sirens, this way, even if our future will tempt us to misbehave, we will not be able to act on our temptations.
Where in our modern life could the Ulysses-style “tying ourselves to the mast” help? Here are a few ideas that might help you make Jan. 1, 2014, different from Jan. 1 of years past:
1. Order an annual subscription to the Fruit Guy. By committing to a weekly service that delivers fresh fruit, we make having healthy food a reality. This approach has the added sweet side effect of urgency. Every week when the fruit is delivered, we know all too well that if we fail to consume the fruit in the next week, more of it will show up and we will have to waste the unused fruit. And if you like real adventures, what about a more extreme version of this? A weekly subscription to the Kale Guy?
2. Give a good friend the ability to take some money from your bank account if you break your diet. Tell this friend that if he sees you eating something unhealthy, he should withdraw a specified amount of money from your checking account and spend it. And if you find that this is not sufficiently painful, either make the amount larger, or make the deal with someone you don’t like that much (maybe your boss).
3. Set up an automatic monthly transfer from your checking account into a savings account. This quick, onetime decision to transfer money will help you spend within your budget, while also helping your future financial security.
4. Working out every day takes a lot of ongoing willpower. Joining a gym is nice but still requires the daily decision to go to the gym. Instead, a better approach is to set up recurring weekly “meetings” with friends or co-workers for workouts. This kind of social obligation is likely to hold you, and them, accountable to show up, and once you have shown up, you might as well start sweating.
5. Go to the nearby shelter and get a dog. Once you make this quick onetime decision, you are going to go for daily walks for the next decade.
Doing all of these things would make Jan. 1 a very busy day. But, by doing these things when the desire to start fresh is still strong in our mind, there is a much better chance that our good intentions will keep serving us for the better part of 2014.
By Dan Ariely and Kristen Berman, reposted from Time here.
Ask Ariely: On Kopi Luwak Coffee, Financial Advisors, and Christmas Cards
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
During a recent trip to Los Angeles, I stopped by a coffee shop offering a very expensive coffee called kopi luwak, or civet coffee. I asked about the steep price, and the barista told me the story of the special process required to make this coffee: A catlike Indonesian animal known as a civet eats coffee cherries and then poops out what are basically beans. People then collect these “processed” beans and use them to make a highly unusual brew that’s said to be smoother than its journey. It can sell for hundreds of dollars per pound. I was curious but not interested (or brave) enough to buy it—let alone drink it. Can you explain why are people willing to pay for this?
—Chahriar
First, I think you made a mistake. You should have paid up and tried a cup—in part because you are still clearly curious about it, in part because it would have made a much better story (and what are a few dollars compared to a good story?). So next time you pass by a coffee place with kopi luwak, try it—maybe even get the double shot with hair and all the trimmings.
As for civet coffee’s quality: The promotional material that I found says that civets know how to pick the best coffee beans and that their digestive systems ferment the beans, reducing their acidity and providing a much better coffee. (I have no idea how this works, but the story caught my curiosity too.)
So why are people willing to pay for so much for civet coffee? It’s probably for the novelty and the story—and because the amount (and type) of labor involved is clearly so much higher than your average cup of java. People are generally willing to pay more for something that required more effort to produce even if the product itself is not better—and civet coffee sounds like a prime example of this effort-based-pricing principle.
Finally, I wonder how much people would be willing to pay had the beans passed through not an Indonesian animal but an American human. My guess: That’s too strong a brew for any of us.
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Dear Dan,
Are financial advisors a wise investment? Mine charges me 1% each year for all my assets under their management. Is it worth it?
—Allan
It is hard to know for sure. But the fact that many financial advisers have different hidden fees suggests to me that they themselves don’t think that people would pay if they charged for their services in a clear and upfront way.
To help you think about this question in your own life, let’s contrast two cases: In case one, you are charged 1% of your assets under management, and this amount is taken directly from your brokerage account once a month. In case two, you pay the same overall amount, but you send a monthly check to your financial adviser.
The second case more directly and clearly depicts the cost of your financial adviser, providing a better frame for your question. So, put yourself in the mindset of the second case, and ask yourself if you would pay directly for these services. If the answer is yes, keep your financial adviser; if the answer is no, you have your first action plan for the New Year.
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Dear Dan,
Every year, when Christmas comes, I feel an obligation to send Christmas cards to everyone I know, and every year, the number of cards I send gets larger and larger. It is now officially getting out of hand. Can I switch to sending cards only to my really close friends?
—Holly
It is fine to send cards only to your good friends. I don’t think anyone left off the list will be offended, and you will also reduce their feeling of obligation to send you a card next year. And if you really want to eliminate the Christmas-card frenzy, there is always Judaism.
See the original article in the Wall Street Journal here.