Ask Ariely: On Ephemeral Emotions, Getting Gadgets, and Treacherous Taxes
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Every time a severe natural disaster strikes, like a typhoon or the outbreak of a new epidemic, everyone starts talking about how to combat these problems, but all the chatter dies down in a week or two. Given the importance of these issues and the number of lives they affect, why do we have such short-term memories? And how do you keep up interest in topics like these?
—Akhil
The problem isn’t with memory—it is with emotions. Every time we see those televised images of disaster, our emotions get ignited, we care, and we want to act. But over time, our emotions inevitably subside, and we stop caring.
If the problem here just had to do with memory, finding a fix would be simple: We have plenty of ways to remind people about important things they forgot. But we don’t know how to fully re-invoke emotions.
So what can we do? I’d suggest crafting legislation to deal with such crises in advance, then just holding onto it until the next disaster strikes. Then, while emotions are running high, take the bill out of the drawer and try to get people to commit to some concrete steps forward.
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Dear Dan,
What should I know about a product before I buy it?
—Pat
When we look for a product—say, a new electronic gadget—we usually try to understand exactly what it does, how it works, what are its features, etc. We hope this will help us figure out if the product is right for us and worth all that money. The downside of this approach is that the knowledge it provides often reduces the fun, surprise and discovery that come with experimenting with a new electronic gizmo.
Ideally, someone would be able to tell us whether we should get the product or not, while leaving us to discover our new gadget’s capabilities after we’re holding it. Another advantage to this approach: It leaves us to enjoy more buildup and anticipation as we wait for the gadget to arrive.
When I was looking for a new camera, I asked my friend David (my personal expert on everything technological) what he thought I should get, and I purchased the exact camera he suggested without even checking the details. Then I started anticipating its arrival, and I enjoyed learning all about it by playing with it after it was delivered. Maybe you should try to get your own David.
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Dear Dan,
What percent of Americans cheat on their taxes?
—Lee
I’m not sure, but it’s clearly a large amount: Pew Research estimated that the IRS lost about $270 billion dollars for tax “underreporting” in 2010. I tend to agree with Will Rogers, who once said, “The income tax has made liars out of more Americans than golf.”
Taxes don’t just tempt many Americans to cheat. They also kill us. A 2012 paper by Donald Redelmeier and Christopher Yarnell published in the Journal of The American Medical Association found that over the past 30 years, fatal accidents increase by about 6% on April 15 compared to standard days. The authors chalk this up to stress. They also show that this increase doesn’t hold for people at retirement age (who, presumably, aren’t that stressed about taxes), has increased over time (suggesting we’ve been under more stress as U.S. taxes have grown more complex) and is particularly large for those of us on the West Coast (where state taxes are particularly high).
Of course, these two findings—increased dishonesty and increased stress—could be linked. So this tax season, please try to be safe when filling out and delivering your 1040s.
See the original article in the Wall Street Journal here. (add link to “here” and delete this)
Ask Ariely: On Moving In, Stopping By, and Checking Out
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Last week, I asked my girlfriend to move in with me. After an awkward silence, she said that she couldn’t move in with me because she’s scared of dogs and dislikes my small Jack Russell terrier. I love my girlfriend and don’t want to lose her, but I don’t want to give my dog away either. Any advice?
—Mike
This was most likely a test of your love for her, and you failed—so you don’t really need to worry about this particular dilemma.
Still, you may face something similar in the future. If we looked at your dilemma from a rational economic perspective, the answer would be straightforward: Start by writing down how much happiness you get each day from your dog and how much happiness you expect to get each day from your girlfriend. Next, multiply each of these numbers by the expected duration of the relationship and discount it by the natural decline in happiness as relationships go on. Then pick the relationship with the higher number.
Or we could use a more psychological perspective, rooted in what social scientists call “loss aversion.” According to loss aversion, we care more about avoiding losses than we care about winning gains. That means that, from your current perspective (living with your dog but without your girlfriend), you are probably overly focused on the loss of your pooch and insufficiently focused on the gains of joint life with your girlfriend. To overcome loss aversion, frame your choice not as giving up one thing and getting another but as a choice between two potential future states: one life with your dog but without your girlfriend, and another with your girlfriend but not your dog. Play out the two scenarios in your head, with all the little details of life, and see which scenario leaves you smiling more.
Finally, if you do go with the economic approach, choose your girlfriend and she asks you how you made your decision: Don’t ever tell her.
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Dear Dan,
I have lots of friends who grew up outside the U.S., and they often tell me that their social lives here aren’t as good as they were in their home countries. Are they just romanticizing their homelands, or are we Americans doing something wrong in our social relationships?
—Wendi
I agree with your friends—and I don’t think their memories are just biased and romanticized. Social life in the U.S. isn’t as good as it could be because Americans try too hard to be social.
I grew up in Israel, where friends simply stop by unannounced. This means that, as a host, you aren’t prepared, and no one expects to you to be. In this mutual low-expectations setup, visitors simply get integrated into whatever is going on. If they show up at dinnertime, they pull up a chair; if they come beforehand, they help chop vegetables.
In the U.S., on the other hand, we plan to see someone in seven weeks at 8 p.m., and everyone gears up for the occasion. The hosts clean the house and cook something special; the guests dress up and bring a gift. The whole process demands much more effort, and we therefore do it much less frequently. Maybe we should all lower our expectations and raise our appreciation for serendipity in our social lives.
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Dear Dan,
What is the best way to teach my kids about money?
—Raquel
Become their pay-day lender. Next time you’re in the checkout line at the supermarket and your kids want candy, offer to lend them the money at a weekly interest rate of 20%. Do this a few times, and they’ll quickly learn some important financial lessons.
See the original article in the Wall Street Journal here.
Ask Ariely: On Free Bags and Free Markets
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
I live in California, which recently passed a law that lets supermarkets charge 10 cents or more for each paper grocery bag. (The law is now on hold, awaiting a referendum next year.) Though the 10-cent fee isn’t a lot of money, I now find myself regularly bringing canvas bags from home when I go shopping. Am I really so stingy that a dime makes such a difference to me?
—Stacy
I wouldn’t jump to any conclusions about your stinginess. I suspect that this has much more to do with how the supermarket charges for the paper bags than with the amount itself.
Not long after California’s law passed, I happened to be in Palo Alto, and out of curiosity, I went to observe the locals in their natural environment—Whole Foods. I purchased an expensive cup of coffee, positioned myself near the cashiers and watched. Much like you, many of the shoppers either brought their own canvas bags or purchased new ones as they checked out.
I estimated that the average grocery bill was more than $150. Assuming five bags for a load of this size, that is just an additional 50 cents—a small enough amount that no one would be likely to notice if it were simply added to their total. But that isn’t how the process works. Instead, buying bags is set apart as a separate transaction that takes place only after the cashier has finished ringing up the groceries. This separation causes shoppers to pay more attention to the bags’ cost. It makes getting the bags seem more like a tax than a purchase, and it also makes buying bags feel morally wrong, wasteful and environmentally damaging.
That is why the procedure for purchasing the bags is so important: It can take someone who wouldn’t normally pay attention to a small price increase and get them to change their behavior over a few cents.
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Dear Dan,
How could anyone who has observed the world economy over the past few decades doubt that free markets are the only path to growth and success? Isn’t it time to learn this lesson and eliminate all anticompetitive regulation?
—Nick
I’m not sure that I agree. Consider the case of an industry regulated in the following very extreme way to limit competition:
1. There is a minimum and a maximum amount of money that an employee can earn each year and a maximum length of employment. Employees’ bonuses are also limited to certain sizes and types.
2. A company can only spend a certain amount in salary each year, across all their employees. Pay too much, and you pay a fine.
3. New employees can’t pick the company they want to work for. They’re recruited and assigned to a company by a centralized administration. Better employees are more likely to be assigned to firms that did poorly the previous year.
4. If a company’s owners want to sell it, the new buyer must be approved by the owners of the industry’s other companies.
5. About half of each company’s revenues goes into a central tax pot, which is redistributed among all the companies in the market.
6. Employees are subject to random drug testing.
7. While employees are under contract, they can’t negotiate with any other company.
8. Employees can be sold to other companies without their consent.
By now, you’ve probably realized that if you replaced “company” with “team” and “employee” with “player,” you’d get many of the rules that regulate the NBA—a very successful commercial enterprise and, to my mind, an important example of some of the benefits of regulation.
See the original article in the Wall Street Journal here.
Ask Ariely: On an Odorous Obstacle, Great Gift-giving, and Dealing with Dimes
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
How would you handle a community college student who—bluntly put—just smells absolutely horrendous? My other students are complaining that they can’t focus in the classroom. I think that the student should be made aware of her smell so that she can try to resolve it and avoid jeopardizing her social and professional future—but I’m not sure how to broach the topic.
— Kelly
Sharing this information isn’t going to be easy, but doing so could create many long-term benefits for the student, the community and maybe even yourself—which is why you should definitely tell her.
It might be tempting to convey the information anonymously, which would save you some awkwardness, but it isn’t in the student’s best interest. Some research shows that it is particularly nice to get an anonymous love note because the uncertainty lets us imagine that we are adored by many people. The opposite is likely to be the case with an anonymous note about a negative trait.
My advice: sit the student down and break the news to her. You could start by saying that some people are more sensitive to smell than others and that you suspect her sensitivity is below average. Next, tell her that she has an odor that is noticeable to others and add that you worry that this is making interactions more difficult for her. Finally, offer your ongoing help as she tries to figure out what works for her and what doesn’t.
One last point: A while ago, I decided that every time I see someone with something in their teeth, I would tell them about it. Making this a rule was very helpful for me because now I don’t even need to consider whether to raise this potentially embarrassing point—and 100% of the time, people have thanked me for telling them.
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Dear Dan,
What’s the best way to give a guest speaker a gift they would truly love and appreciate?
—Wilma
Not long ago, I gave some lectures to a very nice group of people. At the end of the retreat, they held an auction of all kinds of souvenirs, and I bid on a homemade blanket that I particularly liked. Later that night, I discovered, they took the blanket out of the auction after I bid on it and gave it to me as a gift.
This was particularly nice for three reasons. First, I clearly liked the blanket because I bid on it. Second, I assumed that other people also wanted it. And finally, it didn’t have a real market value. All this made it a wonderful, highly appreciated gift without a specific price tag.
If you’re willing to be a bit manipulative, you could take this approach a step further: What if you held a live auction, and when you saw something that the guest speaker was interested in, you got other people to dramatically outbid him or her (offering, say, 10 times more than the speaker would)—and, at the end of the night, gave the item in question to the speaker? This process would make clear that your guest coveted the item, as did other people, and that its value was very high. Clearly an ideal gift.
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Dear Dan,
Why will many people not stop on the street to pick up a dime but would certainly stop to pick up a dime if it fell out of their pocket? Isn’t the value of 10 cents the same in both cases?
—Baruch
These might seem like the same case, but they aren’t. When we pick up 10 cents, we add to our wealth (just a bit), but when we reclaim a dime that we dropped, we prevent a loss—and preventing a loss is much more important and valuable.
See the original article in the Wall Street Journal here.
Ask Ariely: On Selfies, Saving Strategies, and the Scarcity of Attractive Males
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
I’ve noticed more people taking selfies. Some are even walking around with specially designed phone holders that help position their phones a bit farther away for taking better selfies. I’m not part of this selfie age group, and I find it all odd and somewhat annoying. Can you help me understand the fascination? Why can’t the new generation take pictures the good old way?
—Ayelet
The selfies phenomenon is complex, but here are some highlights: Its starting point is those moments we want to capture, for our own memories or to share with others. Now, if we were to stop what we’re doing and ask a stranger to take our picture, we would be stepping out of the moment emotionally: We’d have to stand still while smiling artificially, wait for the picture to be snapped, then try to get back to whatever were doing and feeling.
Selfies solve this problem because we don’t step out of the moment. A selfie can even enhance the moment by getting us to stand closer to one another and look at ourselves together on-screen—a sort of celebration of the shared experience.
Another interesting thing about selfies: We always expect them to produce an awkward, low-quality picture. So those of us who always worry about how we look on camera don’t need to fret as much: Everyone looks bad.
Finally, there is an important interplay between language and decision making at work here: Once we gave a name to the activity of huddling together, looking up at a phone from an uncomfortable angle and taking a picture, it became socially acceptable.
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Dear Dan,
Setting up automatic retirement savings mechanisms (where the default is participation but people can opt out) has been shown to increase savings rates in wealthy countries such as the U.S., Denmark and the Netherlands. But what can be done to raise savings rates in developing countries, where many people work in the informal economy, don’t get regular paychecks and lack access to sophisticated banking services?
—Varun
A recent World Bank report offers some hope. In Kenya, according to the bank, many households report that a lack of cash often holds them back from investing in preventive health products such as insecticide-treated mosquito nets. To help Kenyans save for such needs, researchers provided families with a lockable metal box, a padlock and a place to write the name of the desired item. Simply by making these boxes available, researchers increased the purchase rates of these preventive health products by 66% to 75%, the report said.
The idea behind this approach is that people tend to allocate their funds through a process of “mental accounting” in which they define categories of spending and structure their outlays accordingly. The metal box, the lock and the label all helped people to put money in a separate account dedicated to preventive health products.
More generally, this is an example of the value of labeling for saving and spending—something that each of us can probably use when salting money away for vacations or a rainy-day fund and when grappling with how much to spend on groceries, going out and home renovations.
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Dear Dan,
Broadly speaking, does the advantage of attractiveness differ across gender? Is it better to be attractive as a woman or as a man?
—Ajit
Some scientists theorize that babies look more like their fathers than their mothers so that nature can prove to the father that the baby is indeed his. Once the father is convinced, the baby can morph to look more like the mother. My own theory is that, since babies are often bald, wrinkled and far from attractive, they tend to look more like their fathers. As for your question: Given the rarity of attractive males, I suspect that the (very) few that fit the bill get a larger advantage.
See the original article in the Wall Street Journal here.
Ask Ariely: On the Black Friday Binge
Dear Dan,
Thanksgiving is around the corner, including Black Friday, the largest shopping day of the year, when many people spend way too much money. How do we stop this insanity?
—John
People do spend a lot of money on Black Friday, but is that really so irrational? To figure that out, we need to ask which state of the world we should compare this tradition to. If you assume that we could get people to blow less money on Black Friday and decrease overall irresponsible spending, then of course the world would be a better place without Black Friday.
But what if canceling Black Friday just spurred people to start living beyond their means every month of the year? And what if this extra increase in monthly splurging turned out to be larger than the spending increase on Black Friday itself? If all this were true, we would be better off with Black Friday.
Let’s think about dieting as an analogy for shopping. Many diets allow for a “cheat day” because they realize that without the permission to indulge sometimes, people are likely to give up dieting altogether. So the people who design diets have figured out that allowing people to go wild from time to time helps them behave well most of the time. What if Black Friday is the shopping equivalent of the cheat day?
I don’t endorse wasting money, but perhaps we should all figure out how much money we are willing to splurge with, take it in cash and indulge—but only at decent intervals.
Ask Ariely: On the Last Drop of Toothpaste, and Real Scars
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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See the original article in the Wall Street Journal here.
Ask Ariely: On Buying Beer, Realizing Wrong, and Productive Periods
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
I’m about to buy a new laptop—definitely a larger than usual purchase for me. I’ve found that when the base item is expensive, I’m much more likely to indulge in complementary ones, such as a new laptop case or software that I don’t really need but would be fun to play with. Why is it that I think twice about buying good beer on a night out but have no problem spending another $60 on a computer mouse I don’t need?
— Andrew
Here’s another example to help think through your question. Imagine that you’re going to buy a new car for $30,000, and the salesperson tells you that you can get leather seats for $2,000 more. How expensive would those luxurious seats seem to you? And how likely would you be to go for the upgrade?
Now imagine that instead of going to buy a car, you’re buying a new chair for your home office, at a cost of $500—and the furniture store tells you that you can get the chair in leather for $2,000 more. How likely would you be to go for it?
Most people would feel much better about the car upgrade than the chair upgrade. That’s because we think about money in relative terms: Relative to $30,000, that $2,000 doesn’t look that bad, but the same amount feels outrageous relative to $500.
Of course, money isn’t relative, and we should think about it in absolute terms, but this isn’t the natural way we make financial decisions. All this doesn’t make your tendency to shop for items you don’t need after a large purchases any more rational—but it should remind you that it’s very human.
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Dear Dan,
My husband is incapable of admitting that he is wrong, and it’s driving me crazy. What can I do to get him to acknowledge it when he’s wrong?
— Lisa
I suspect that many of the times that you most want your husband to admit that he’s wrong occur in large and central debates—which could be a mistake on your part.
One of the main problems with admitting error is reputation. Your husband may think that if he admits once that he was wrong, it will indicate that he could be wrong in other cases as well. If this is the case, a better way to fight his denial of wrongness will be to try to get him to admit once to a trivial mistake, maybe even in front of other people—and then hope that with that first step out of the way, the path to admitting other blunders will be more open.
Or here’s a less ambitious approach: give up on having him admit error and focus on just having him say that he’s wrong. For many years, psychologists used to recommend that married couples engage in something called “active listening”—telling the other person that we feel their pain and asking them to describe their annoyance in vivid color and detail. But psychologists have figured out that active listening was actually not very good advice. As it turns out, simply saying “Yes dear” is a much better strategy for a happy marriage. If your husband believes in science, perhaps sharing this sage advice with him will convince him that, despite his difficulty admitting that he’s wrong, agreement is often the best approach.
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Dear Dan,
When are people most productive? In the morning? At night? Are different people more productive at different times of day?
— Jacob
No question about it: For all kinds of people, the most productive time is tomorrow.
See the original article in the Wall Street Journal here.
Ask Ariely: On Capricious Cavities, Burning Bills, and Pursuing Pronoia
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
I’m a Swedish journalist working in New York City. I recently went for my annual dental checkup. I’d only ever had two cavities before, so I was shocked when the dentist told me I had nine. I don’t have U.S. dental insurance, so I chose to wait until my next visit home to get treated. To my surprise, my regular Swedish dentist found only two minor spots on my teeth and advised me to wait and see whether any problems developed. He also looked at my X-rays but didn’t find any cavities—let alone nine.
How can two dentists disagree so much on the state of my teeth?
—Linda
Clearly, your American dentist has much better vision.
Seriously, this is probably another example of a common problem in modern society: conflicts of interest. It is easy to chalk this confusion up to one bad apple of a dentist, but conflicts of interest are all around us, and they often change our view of the world.
As any sports fan will tell you, if a referee makes a call that goes against your team, you can’t help but see him as evil, blind, stupid, etc. The same goes for all kinds of motivations—including financial ones. Once we have a motivation for seeing reality in a self-interested way, we tend to do it—often without realizing that we are biased.
This is why Republicans and Democrats can see the same poverty and suggest such different policies for dealing with it. This is why Israelis and Palestinians can watch the same explosion and interpret it so utterly differently. And this is often why medical professionals who get paid by the procedure see the need for more procedures.
Understanding the prevalence of conflicts of interest probably won’t help us become more objective, bridge the political gap or bring peace to the Middle East. But it should often prod us to seek a disinterested second opinion.
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Dear Dan,
A new Android app called Burn Money lets users pick an animated replica of a bill from $1 to $100, pay for it with real money, then flick an animated lighter and watch the bill burn to electronic ashes. Users later receive a certificate they can post on their social media pages. And that’s it.
What do you think?
—Emilia
Curious. Maybe people are using this app as a signaling device. Signaling is a way to communicate to ourselves and anyone watching who we are—and, often, who we want to be. For example, we can signal prosperity with the homes we buy, we can signal stylishness with the clothes we wear, and we can signal environmental concern with the hybrids we drive.
Similarly, letting people know you’ve been burning money (both virtual and real) could be an attempt to signal wealth—as if people are saying, both to themselves and to anyone watching, “Look at me: If I can burn money, doesn’t that show how wealthy and comfortable I am?”
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Dear Dan,
The U.S. Declaration of Independence gives us the right to pursue happiness. But is happiness really what we should aim for?
—Helen
Happiness is fine, but if I had to pick a mind-set to pursue, it would be pronoia—a state that is the opposite of paranoia. As I recently learned from Wharton professor Adam Grant, pronoia is the delusional belief that other people are plotting our well-being or saying nice things about us behind our backs. Now there is a wonderful way to experience life.
See the original article in the Wall Street Journal here.
Ask Ariely: On Technology’s Painless Payment, Email Equilibrium, and TP Tribulations
Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.
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Dear Dan,
Apple recently announced Apple Pay, which will allow iPhone and Apple Watch users to simply wave their gadgets to pay for purchases. How might this technology change our spending habits? Could Apple Pay and other such hassle-free payment mechanisms (such as Amazon’s “1-click ordering”) lead us to spend more—particularly on stuff we don’t need?
—Nikki
The essence of payment is opportunity cost. Every time we face a purchasing decision, we should ask ourselves if getting this one thing is worth giving up the ability to purchase something else, now or in the future.
Different ways of paying make us think differently about those opportunity costs. For example, if we have $20 in cash in our pockets, we will have a hard time not thinking about opportunity cost. If we consider buying a sandwich, we realize that we won’t have money for coffee; if we get a cab, we realize that we won’t have money for dinner. But when we use a credit card or gift certificate, our thinking about opportunity cost will be less natural and prevalent—which means we’re likely to spend more without fully thinking about the consequences.
This is why the general answer to your questions is both yes and no. As you suggest, electronic payment mechanisms can easily lead us to think less about opportunity cost and spend more recklessly. But this doesn’t have to be the case. Electronic payment could be designed in ways that get us to more fully understand our opportunity costs and make more reasonable decisions. Apple Pay and the like could be game-changers, helping us think about our spending much more rigorously than we ever could with cash.
So the questions are: Who is designing these electronic wallets, and for what purpose? Will they be designed to get us to spend more money—or to help us make better decisions? Right now, electronic payments seem to be going down the path of less thinking and more spending—but I hope that at some point, some of the payment companies will change their approach, adopt the perspective of their users and offer electronic payment methods that help us make better financial decisions.
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Dear Dan,
How can I tell people who email me that I simply don’t have the time to respond to everyone?
—Kat
There is a well-known finding that when you ask couples how much each of them contributes to their relationship, the total far exceeds 100%. That is because we see all the things that we do, small and large, but we fail to see all the things that our partner does. The same is true for the people you respond to. They probably see how busy they are, but they have a hard time understanding the demands on your time.
So why don’t you create an automated email response that lists all the demands on your time, including how little time you have for sleep, exercise and your social life? With this kind of information, I hope, the people you email will understand why you can’t help them.
And while you perfect this approach, make sure you also—nicely—make your significant other aware of all the things you’re doing for the household and the relationship.
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Dear Dan,
Do people use twice as much single-ply toilet paper as double-ply?
—Gary
When toothpaste makers started putting a larger hole in the tube’s cap, people started using more toothpaste. That is because we judge the amount of toothpaste we apply largely by the stretch it covers on the toothbrush, not by its thickness or total volume. I suspect that the same principle is at work with toilet paper, which would mean that we judge the amount of toilet paper by its length—and don’t sufficiently adjust our use to take the added thickness into account.
See the original article in the Wall Street Journal here.