DAN ARIELY

Updates

Ask Ariely: On Tipping Out, Question Quality, and Stockholm Syndrome

January 7, 2017 BY danariely

Here’s my Q&A column from the WSJ this week  and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

Some restaurants have made news recently by eliminating tipping. But will the long-term effect be worse service?

—Phil 

I wouldn’t expect a decrease in the quality of service. I’m not sure that tipping is a particularly motivating reward to begin with. For one thing, tips in many restaurants are often pooled among employees. That means that the gratuities are averaged across workers, so individual waiters won’t immediately or strongly experience the benefits (or punishments) that stem from superb or lousy service. Furthermore, statistical modeling by Ofer Azar of Ben-Gurion University of the Negev found only a small relationship between tips and service quality. He concluded that other factors had more influence on the type of service that you’re likely to get.

If anything, I suspect that eliminating tipping and giving waiters a stable, living wage would improve the quality of service. Without the vagaries of tips, restaurant employees would have a consistent, dependable income—and, perhaps, higher job satisfaction. That would help lower employee turnover and raise profits for the restaurant. These are all fine reasons why more restaurants should get rid of tipping.

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Dear Dan,

I’ve found that the most interesting people to talk to are often obsessed with a topic, whether it is food, music or economics. How can I increase my likelihood of meeting this type of person? What questions can I ask to uncover people’s passions when I meet them?

—Riley 

When we meet someone new, most of us have a puzzling tendency to start the conversation as if we are exchanging resumes. We typically don’t go beyond questions like “What do you do?” and “Where are you from?” But the key to a good conversation isn’t meeting the right type of person; rather, as you suggest, the trick is asking questions that allow almost anyone to reveal who they are, what they have experienced and what they are passionate about.

Often, the questions that can help put a bit more depth into our conversations are more complex than the standard “What do you do” approaches. They also require more openness, effort and daring from the person asking the questions. Think of asking new friends about their ideal dinner companion, living or dead, or about the heroes they most admire or about the aspects of their life for which they’re most profoundly grateful. It may be a little unfamiliar, but such questions do get conversations going in very different directions.

I know from personal experience that starting conversations by asking nonstandard questions isn’t always easy. But as you get more used to asking such questions, your discussions will become more interesting. We all want lives filled with meaning, so we should get beyond the default of vacuous conversation-starters.

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Dear Dan,

I recently learned about the Stockholm syndrome, in which captives develop sympathetic feelings for their captors. I know that the parallel isn’t exact, but does this dynamic operate in marriages too, with both partners (in a metaphorical and emotional sense) seeing themselves as imprisoned in a way and the attraction to the person “capturing” them creating a stronger relationship?

—Abhinav

Sorry, but the Stockholm syndrome just isn’t a sensible way to think about marriage—not least because marriage lacks the glaring power difference between the person doing the capturing and the person being captured. But now that I think about it, maybe the syndrome is a good way to think about spending the holidays at your in-laws, and perhaps this glue helps keep families together during those trying times.

See the original article in the Wall Street Journal here.

Ask Ariely: On Finding Fondness, Counting Calories, and Regifting Rules

December 28, 2016 BY danariely

Here’s my Q&A column from the WSJ this week  and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

Yesterday, I lost my phone in the woods and spent hours looking for it. Many hours later, with the help of my mother and the “Find My iPhone” app, we found it in the snow. It was a lot of effort—the hardest scavenger hunt we’ve ever been on—but I’ve never had so much fun or appreciated my phone as much as I did that day. I know that, in general, making a major effort leads people to love something more when they create it (as you have argued with the “IKEA effect”). Does this principle apply to finding a lost item too?

—Niv 

Yes. Our appreciation for an item isn’t just about creating it; it is also about the connection we make with it. Every time you invest effort in some object (as in your hunt in the woods), you strengthen your link with the item, and you like it more.

But before you start losing items on purpose, let me point out two limits to your exciting discovery. First, the joy and increased attachment that you experienced was probably yours alone. I can’t imagine that your mother felt the same affection for your phone after rooting around in the snow. Second, the surge of fun and fondness about this particular item isn’t something you’d want to experience multiple times a year—so hang on to your phone.

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Dear Dan,

 I’ve been reading that chain restaurants with many branches are now required to post calorie information. Do you think this will push people to eat better or not?

—Paul 

Probably not. The experiments that we’ve done on the impact of this sort of calorie information on eating behavior have shown scant effects on what people order. There seems to be a gap that prevents us from translating knowledge into action, and just giving people the data clearly doesn’t do the trick. People often tell me that knowing a menu item’s calorie count influences their ordering, but the research data on this suggests that such effects are very small at best.

There may also be a downside to posting the calories: We know that the presence of “healthy” side dishes can make people feel entitled to order “unhealthy” entrees. Darren Dahl and his colleagues have shown, for example, that the simple presence of a healthy item on a menu increases the likelihood that customers will order the least healthy options. The basic principle is called “licensing”: When we do something that we think is good (like ordering a small salad), we feel that it balances out a subsequent “bad” action (like eating a double cheeseburger).

Given these findings, I predict that we will see more calorie listings on menus, with more items such as side salads as healthy options. People will order these salads—often with gloppy and highly caloric dressing—and continue eating other high-calorie items. Don’t expect it to help our waistlines.

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Dear Dan,

Is regifting OK? Over the years, I’ve received plenty of gifts that I didn’t want, and I’m thinking about getting rid of them this holiday season. Can I tell the people that I’m regifting what I’m doing?

—Beth 

In general, I consider regifting a wonderful practice. So long as the present that you are regifting is something that you think the new owner will appreciate, you aren’t just giving them something that they will like; you are preventing waste and saving money.

As to whether you can tell your friends and family that you’ve regifted them a present, sadly, we still aren’t a sufficiently enlightened society. So for now, I would slap on fresh wrapping paper and keep the history of the gift a secret.

See the original article in the Wall Street Journal here.

Ask Ariely: On Treating the Teacher, Perceiving Pain, and Realizing Resolutions

December 10, 2016 BY danariely

Here’s my Q&A column from the WSJ this week  and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

I always agonize this time of year over getting the right gift for my children’s teachers. I hate gift certificates, which feel so thoughtless and generic. So what should I give?

—Raquel 

You’re absolutely right about skipping the gift certificate. A present for a teacher shouldn’t be a financial transaction; it should foster connection and express gratitude. Gift certificates get spent or forgotten.
For that matter, flowers die, and apples get eaten. You’re much better off with a nonperishable gift that will strengthen the relationship between your family and the teacher. Consider giving a funky little piece of art (such as a decorated planter) made by your child, inspired by something he or she learned from the teacher. Or you could get something that the teacher would enjoy but might feel guilty spending too much on, such as a fancy fountain pen or even a lovely notebook with superb paper—and a heartfelt note from your child on the first page.

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Dear Dan,

How do expectations influence our perceptions of pain? Several months ago, I underwent serious but elective surgery on one foot. Many friends told me that they had heard how long and painful the recovery process would be. I have a very low tolerance for pain, so I worried and imagined the worst. Still, I went through with it, and to my surprise, the pain wasn’t nearly as bad as I’d feared. It has been a long and uncomfortable recovery but far less painful than I’d anticipated.
I used to think that a positive outlook would serve me better, but now I wonder if my negative expectations might have worked in my favor. What do you think?
—Stacy
 
Your experience highlights an important concept in decision-making, known as “affective forecasting errors.” We turn out to be notoriously bad at predicting how we will feel after major life events, even life-altering experiences such as losing a limb or winning the lottery. Both positive and negative milestones often affect our long-term happiness much less than we expect.
As for your experience, I am happy that it wasn’t as bad as you’d feared, but I wouldn’t conclude that your dour expectations were the reason. The academic literature on pain (for example, the 2005 studies by Tetsuo Koyama and colleagues at Wake Forest University School of Medicine) shows that when we expect decreases in pain, our subjective experience of pain also decreases, and so does the activation of brain regions responsible for pain.
In other words, our expectations about pain help to shape the neural processes underlying the physical experience of pain. That can bring the reality more in line with our expectations. As such, I wonder whether you might have experienced even less pain had your friends underestimated your postoperative pain.

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Dear Dan,

As we enter December, I wonder whether I should make any New Year’s resolutions. I have been making them for years, and I inevitably fail to keep them, which is pretty frustrating. Should I give up or give it another go?

—Jamie 

Don’t give up. Even if you stick to your resolution for, say, three or six months, you will be better off than you would have been if you had done nothing. And you might do better if you make New Year’s resolutions that are more limited and achievable. For example, what if instead of promising yourself that you will exercise three times a week for the whole year, you pledged just to work out for six weeks? That goal would be far easier to grasp, and maybe by the time you reach it, you will want to keep going.

See the original article in the Wall Street Journal here.

Ask Ariely: On Sound Sleeping, Conserving Commitments, and Giving Goals

November 26, 2016 BY danariely

Here’s my Q&A column from the WSJ this week  and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

At night, I find myself procrastinating when I should go to bed. I stay up watching TV and, inevitably, wind up falling asleep on the couch and dragging myself to bed two hours later. How can I nudge myself to skip the TV phase and just go to sleep? (One obvious answer would be to put the TV in my bedroom, but I don’t have space for that.)

—Bram 

Moving your TV into your room certainly won’t help you get a better night’s rest. Experts in “sleep hygiene” have shown that it’s best to associate the bed with sleep and romance and not with activities like reading or watching TV; exposure to screens before bedtime isn’t helpful either. Answering email, checking Twitter or watching Netflix in bed will mean that you’ll take more time to nod off and won’t sleep as soundly.

I would put your TV on a timer that goes off every night at, say, 10 p.m. Of course, you could override the timer, but it would still remind you that you had committed to go to bed then, and the extra work to override it might prevent you from falling back into your old habits.

If you want some extra motivation, look for someone who can hold you accountable. A firm partner would do fine, or you could ask a close friend to be your “sleep cop” and promise to send him or her a picture of you in pajamas every night at 10.

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Dear Dan,

How should we deal with people who make a run on gas every time the supply is disrupted? We often hear that no significant shortages will occur if people keep up their normal patterns of consumption, but some people take news of a disruption as their cue to top off their tanks more frequently—thus contributing to the shortage and causing long lines. Is there any way to discourage this and restore some measure of order?

—Bo 

When a resource is in limited supply, we are often willing to hurt the public good (by creating longer lines at the pump) for our individual advantage (by keeping our own tank full). This behavior is tempting if you view things in terms of your personal short-term gain, but of course, it is devastating for everyone in the long run.

Since it isn’t easy to get people to care about the collective at moments of scarcity, maybe we should ask ourselves how we can harness selfishness for good. We don’t need to influence everyone; even reducing the number of people who stock up on gas by 10% could make a big difference. So how can we get some people to be selfish in a more societally useful way?

One idea: What if people started asking their friends on Facebook to make a commitment not to refill their gas tank until it is less than a quarter full, and what if we “liked” such posts to praise their commitment to the common good? This kind of approach probably won’t sway everyone, but for some, it might replace one benefit (a full tank) with another (an enhanced reputation).

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Dear Dan,

As the holiday season arrives, I have been weighing the joys of getting things for ourselves against the joys of helping others and giving them gifts. Are we happier when we do something nice for ourselves or for others?

—Jennifer 

As Elizabeth Dunn and Michael Norton have shown in their book “Happy Money,” we often think that we maximize our happiness by indulging in a treat for ourselves, but our long-term happiness has more to do with the kindnesses we do for others. This is a fine season to start acting on that lesson.

See the original article in the Wall Street Journal here.

Ask Ariely: On Swift Sales, Debt Distortions, and Beauty Beliefs

November 12, 2016 BY danariely

Here’s my Q&A column from the WSJ this week  and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

A European online retailer recently changed its delivery policy from offering multiple delivery times to offering free one-day delivery on all purchases. Before the change, one-day delivery was available but cost 10 euros. Is this retailer smart to shift to this quicker, cheaper delivery arrangement?

—Thilo 

Many businesses are trying to deliver their wares more quickly, but it isn’t always a good idea. When we want something, we usually think that faster is better and now is ideal. But imagine that you had the choice of attending a concert by your favorite band either tonight or in two weeks. The vast majority of people would prefer to wait the two weeks. We recognize that the concert itself is only one part of the experience: Not only will the anticipation be fun, it also will help us to enjoy the performance more.

In the new delivery approach you describe, the retailer is basically forcing everyone to pay for faster shipping (the list price of your goods will necessarily include the cost of faster shipping) and forgo the joy of waiting. Neither is ideal, especially if your purchase happens to be an exciting treat rather than a dreary necessity. Many online retailers would do better to help their consumers savor the anticipation rather than deliver so quickly that we lose some of the fun of our purchase.

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Dear Dan,

I’m attending graduate school in famously pricey New York City. I’ve been living with my husband in a small studio apartment, but a huge, gorgeous one-bedroom just opened up next door for my final year of school. Of course, this perfect apartment costs considerably more than we can afford; we would have to take out more loans to cover the extra rent.

So is the difference between $150,000 in student loans and $156,000 in loans (a 4% additional expense) significant enough for us to remain in our underwhelming apartment—or, down the road, will any concern we feel about the financial difference matter less than our excitement about our great new place?

—Andrew 

The way we ask ourselves questions about spending money influences our answer. You could have asked whether this move is worth $6,000 or if it is worth the difference between $150,000 and $156,000—which, sensibly, keeps the focus on the absolute amount of $6,000. But your choice to frame the extra expense as a percentage difference suggests that you really want to move. And if you’re so eager to move that you are willing to distort your economic reality to feel better with the answer you want, maybe you should go for it.

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Dear Dan,

What is the essence of what we perceive as beauty? And what would it be if you were in charge of such things?

—Sinclair 

Our brain is largely attuned to changes, and that, I suspect, includes beauty. We often find beauty in shifts or transitions that are smooth but not too smooth: the way a melody changes, the arc of your beloved’s raised eyebrow, the imaginary line at the beach where the waves strike and retreat, the place where the mountains curve and the cliffs abruptly depart from the ocean.

But since you asked what I would want the definition of beauty to be—it would be slightly balding, slightly chubby, middle-aged university professors.

See the original article in the Wall Street Journal here.

Ask Ariely: On Snooze Strategy, Better Bottles, and Productive Procrastination

October 29, 2016 BY danariely

Here’s my Q&A column from the WSJ this week  and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

I’m having trouble waking up in the morning. I set my alarm clock, but I always wind up hitting the snooze button or turning it off completely. Any advice? If I want to wake up at 7 a.m., what time should I set my alarm for, and how many times should I hit snooze?

—Phillip 

Set your alarm for exactly the time you need to get up. Since you want to start your day at 7, you may be tempted to set the alarm a bit early (let’s say 6:40) and hit snooze a few times until it is 7 or maybe even 7:15. But if you pick this snooze strategy, your body can’t learn the conditioned response between hearing the alarm and getting up.

In general, our bodies do better when they can get used to a single clear rule: Get out of bed the moment the alarm sounds. When we play with the snooze button, our bodies get a confused message: Sometimes we hear the beeping and get up, sometimes we hear it and stay put for 10 more minutes, sometimes we lie there for another 20 minutes, and so on.

So just bite the bullet and get out of bed when the alarm tells you to. Do this faithfully for a few months, and the conditioning should start to kick in. It won’t be fun in the beginning, but over time, it should pay off. Good luck.

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Dear Dan,

When I’m out for dinner, I occasionally encounter a wine so special that I buy a case of it to drink at home. But the subsequent bottles never taste as appealing as the initial one, so I wind up not only regretting the purchase of additional wine but also spoiling some of the wonderful memories of my night at the restaurant.

So why can’t I enjoy the same wine as much at home? Is there something special about the way the restaurant handles the wine or the glow of the original occasion?

—Eugene 

After an excellent dinner out, we might remember the wine as impeccable. But we probably won’t realize that part of our enjoyment of the wine flowed from the flickering candles, the beautiful music, the tasty food and the charming company. At home, the same wine is just the wine, without the halo effect, and it isn’t the same experience. Psychologists call this phenomenon the “misattribution of emotions”: We assume that the source of our enjoyment is one thing when it is really another.

It’s almost never possible to revisit special experiences. The place where you spent your honeymoon, for example, probably won’t make a good family vacation spot: A few days of chasing the kids and trying to eke out a few hours of sleep will certainly taint (if not erase) the original memory.

Next time, enjoy the wine, commit the whole experience to memory, don’t try to relive it, and look forward to new experiences.

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Dear Dan,

I recently started using a smartphone app to manage my to-do list, and I’m really enjoying it. Every night, I take some time to make my to-do list; every morning, I go over it; and as I tackle different tasks throughout the day, I check them off my list. I feel not only more organized but more productive. Is there good documentation about an increase in productivity from to-do lists?

—Lev 

You might be experiencing some increase in real productivity, but my guess is that you are mostly experiencing “structured procrastination.” That is the feeling of productivity that we get from making lists and crossing things off them—which spurs us to spend time on things that make us feel productive rather than on being productive. I am not recommending that you stop using this app, but I hope that you will measure your productivity based on what you’re getting done in your real-life projects, not on racking up checkmarks.

See the original article in the Wall Street Journal here.

Ask Ariely: On Celebratory Savings, Tools for Temptation, and Anticipating Activities

October 15, 2016 BY Dan Ariely

Here’s my Q&A column from the WSJ this week  and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

My wife and I recently had our first child. We know that friends and family, especially grandparents, like to buy gifts for children for birthdays and holidays. But we have set up a college savings account for our child and would much prefer to have our loved ones put money into this account rather than buy things that our child doesn’t really need. How can we encourage this more rational behavior?

—Kyle 

Though giving money is often more economically efficient than giving stuff, the feeling of social connection that we get from gift-giving is higher when we give something tangible. If I were you, I would try to provide the gift-givers with a chance to do a bit of both. You can ask them to buy something small for your child and also to put some money in the college fund.

If you want an even higher proportion of the money to go to the college fund, buy a nice book with blank pages and on its cover write your child’s name and the word “future” (“Dan’s Future,” for example). You can then ask each gift-giver to put money in the college fund and, at the same time, to share some advice for life by writing on one page of the book. This way, there will be a physical reminder of their gift (the book and the advice), but more of the money will go to the college fund.

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Dear Dan,

I am trying to stop using Facebook because it only wastes my time and makes me feel bad about myself. But despite repeated attempts to stay away from my Facebook page, I keep coming back to it. I think part of the reason is that I’m so impulsive. Do you have any advice on how I might finally break my Facebook habit?

—Maryam 

My recommendation is to create some sort of “Ulysses contract.” As you will recall from Homer’s ancient tale, Ulysses knew that if he allowed himself to hear the tempting calls of the Sirens, he would follow them and in the process kill himself and his crew. So he asked his sailors to tie him to the mast of his ship and put wax in their own ears. Ulysses thus protected himself from temptation by making it impossible to take action when temptation appeared. He didn’t have to summon his willpower to resist.

Maybe you can make your own Ulysses contract by asking a friend to change your Facebook password and not to tell you what it is for a month. This will give you a chance to see what life without Facebook feels like and to decide if that is indeed what you want. If it is, you can then go ahead and delete your account—and you will be free of Facebook.

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Dear Dan,

I hate waiting for anything. I get very impatient when I have to wait for food in a restaurant, for my new iPhone, for the next time I will meet a good friend, etc. Is there anything I can do to make it less painful to wait?

—Maya 

Sometimes anticipation can be a pleasurable part of the experience. Imagine, for example, that you could get a kiss from your favorite movie star. Would you rather get the kiss in the next 30 seconds or in a week? When faced with this question, most people prefer to wait because, in the end, a kiss is just a kiss, but waiting for a unique kiss can be wonderful. My advice is that you try to get into such a mindset for other experiences as well, and instead of thinking about waiting as a delay, think about it as an opportunity for anticipation.

P.S. I got this question from you a few months ago, and I hope that you enjoyed anticipating my response.

See the original article in the Wall Street Journal here.

Ask Ariely: On Ingesting Insects, Tracking Troubles, and Making Matches

October 1, 2016 BY danariely

Here’s my Q&A column from the WSJ this week  and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

Many insects are edible, nutritious and even tasty, and they are consumed by millions of people world-wide. But when I try to eat one, I cannot get past the idea that bugs are, well, gross. Why?

—Zach 

For many in the West, thinking about insects, not to mention eating one, evokes a powerful feeling of disgust. Psychologists often think about disgust as a sort of mental immune system, a deeply ingrained emotion that we have developed for evolutionary purposes to help us avoid pathogens, poisons and other pitfalls. You can even observe disgust in babies when they narrow their nostrils, constrict their lips and close their mouths while trying to expel or reduce contact with a potential contaminant.

So how could you get over your revulsion here? One option would be intensive immersion with insects. You could perhaps spend a week surrounded by pictures of them and then spend the next week locked in a room with nothing to eat but bugs.

Another less extreme option: Buy some insect powder and ask a friend to sprinkle it randomly into your meals, without your knowledge, and only tell you the next day which ones contained insects. Once you realize that the food still tasted good, your disgust should decrease.

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Dear Dan,

A recent study in the Journal of the American Medical Association found that for many young adults, using a personal monitoring device may not help them lose weight. Should I stop using my Fitbit?

—Nati 

When people start an exercise regimen, they often gain weight. The main reason: After we work out, we feel that we deserve a reward, such as a few scoops of ice cream. These extra calories can exceed those that we burn during our workout. I suspect that a similar phenomenon occurs when we wear tracking devices: We see that we’ve walked 10,000 steps or stood up 12 times during the day, and we feel justified in celebrating our amazing achievements. And of course, when we fail, we don’t feel that we need to deprive ourselves—so either way, it’s easy to wind up putting on pounds.

Still, you shouldn’t stop tracking your behavior. It is important to your health to understand when and how you become more or less active. Measurement can motivate you to become more active. And at the same time, you can work to discipline yourself not to expect a “reward” for hitting your daily targets.

You might also change the way that you measure success. What if, for example, you defined success not by making it to the gym on a particular day but by making it there on at least 80% of the days in a month—and only reward yourself when you clear that bar? If you move to such a system, I predict that tracking your health will work for you.

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Dear Dan,

Like many of my friends, I love Tinder. The dating app provides a slideshow of potential romantic partners, and if two people “like” each other, Tinder tells them that they matched. How can such a simple app with so little information be so effective?

—Denise 

When we think that we’re compatible with someone, we behave accordingly. A few years ago, the dating site OkCupid told users who had been rated only a 30% match for each other by the site’s algorithms that they were actually 90% matches—and these users ended up liking each other more. In Tinderland, when both people learn that they “like” one another, their expectations change, the match seems more appealing, and the power of self-fulfilling prophecy takes over.

See the original article in the Wall Street Journal here.

Ask Ariely: On Freelance Feedback, Teacher Tardiness, and Meal Money

September 17, 2016 BY danariely

Here’s my Q&A column from the WSJ this week  and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

I’m a freelance copywriter. I like not having to hold a regular day job, but I never get performance assessments, never learn what I can do better, and never know why people stop hiring me. So to improve my performance, I’ve been thinking about sending my clients a short survey about the quality of my work. But I worry that if they’re forced to think about it, they might say, “Hmm, she’s not actually that friendly” or, “Hmm, her work is just average”—and stop hiring me. What do you think?

—Dana 

Ask for the feedback. You might lose some clients in the short term, but the surveys should help you improve your work in the long term.

The trickier question is how to ask for feedback in a way that minimizes negative perceptions about your work (and maybe even spurs your clients to see your work more positively). You can do this by asking your clients to list 10 ways you could improve your work.

My guess is that your clients will easily find one or two ideas for how you could perform better, which will be useful feedback. But after that, they will find it increasingly difficult to come up with pointers until, perhaps at suggestion five, they will run out. By then, they will start thinking, “I can’t find many things wrong with this copywriter—so she must be great.” By creating the expectation that there should be 10 ways to improve your performance and having them come up well short of that, you incline them to think more positively about your work.

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Dear Dan,

At my school, in an effort to discourage teacher absenteeism and tardiness, we’ve instituted a carrot-and-stick system: Teachers gets a monetary reward if they are on time every day of the week, but if they are late on even one day, they lose a corresponding amount from their wages. Does this system make sense? Do you think it will work?

—Miriam 

Yes and no. Assuming that the reward money is a substantial amount, the teachers will probably try hard to be there on time. On the other hand, since you’ve made the reward all-or-nothing (perfect attendance or a penalty), your teachers are also likely to experience the “what the hell effect.”

Imagine, for example, a teacher who was late for class on Monday. What will be his or her motivation for being on time for the rest of the week now that they’ve missed the mark on perfect attendance? Less dedicated educators may well shrug and start showing up late on purpose. I’d predict that teachers will start each week trying to be punctual, but once they slip, they’ll give up completely. You would probably be better off with a less punitive approach that is more compatible with a learning environment.

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Dear Dan,

I’m an excellent cook who’s planning to host a gourmet, home-cooked meal for about 10 people. I’d like to use the pay-what-you-want method. So what’s the best way to ask for the money? Should I ask people to pay up front or at the end, and should it be in public or anonymous?

—Labanya 

Based on the principle of reciprocity, you should ask for the money at the end of the meal (when people will know how good your food was). I would give people envelopes with their names on them at the end of the evening and ask them to put their payment inside. This way, your guests will be accountable to you but won’t know exactly how much their fellow diners paid. Have fun.

See the original article in the Wall Street Journal here.

Ask Ariely: On Honesty with Asperger’s, Adequate Achievements, and Favorable Futures

September 6, 2016 BY danariely

Here’s my Q&A column from the WSJ this week  and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

My 19-year-old son has Asperger’s syndrome and is incapable of lying. He tends to see the world in absolutes and struggles with white lies. We have urged him to sometimes compliment people to spare their feelings, but he thinks it’s important to be brutally honest. He says, “What if you praise somebody’s ugly drawing and they then try a career as an artist? Why tell somebody that their new haircut looks great when you could warn them that they will be teased about it?” Have you looked into the ways that dishonesty may be different for those on the autism spectrum?

—Bill 

I wrote a book about dishonesty and lecture frequently about it. Over the years, many parents have come to me after a talk to tell me about children who just can’t lie—and the children usually turn out to have some form of autism. Recently, I brought this up with Murali Doraiswamy, a professor of psychiatry and behavioral sciences at Duke University, who confirmed that many children on the autism spectrum do indeed have a hard time being untruthful.

This is caused, he added, by the trouble they have with what specialists in the field call “theory of mind”—that is, the basic ability to put ourselves in somebody else’s shoes and empathize with their perspective. Most of us are able to ask ourselves, “How would that person feel if I told them that their haircut is unflattering or that they smell?” Many young people with Asperger’s don’t tend to think this way, so they often don’t develop the habit of telling white lies for reasons of politeness. They don’t learn to dial down unnecessarily hurtful truths to spare another person’s feelings.

My view is that social politeness often acts as training wheels for more serious lying, so children who don’t understand white lies often don’t develop the ability to lie on a larger scale—which may not be such a bad thing. Maybe we should try a president who has Asperger’s?

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Dear Dan,

If human beings were tools, which tools would we be?

—Kelly 

The best analogy for describing human nature is a Swiss Army knife.

First, it is useful for many different tasks. Second, the Swiss Army knife gives us a lot of tools, but none of them (no offense to the Swiss) are that great. The knife is small; the screwdriver is hard to use; the can opener is OK but time-consuming to operate. And third, everything we do with a Swiss Army knife takes some time—we have to figure out which tool we want, find it, dig our nails into its little notch and yank out the desired tool.

Together, these features echo human nature: We aren’t really ideal for anything and can be a bit slow to get going, but we can do a decent job on many different challenges.

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Dear Dan,

What is the most important attribute to look for in a long-term romantic partner?

—Ed 

Low expectations. Much of our happiness depends on relativity—on comparing what we have with what we expected to have. In long-term relationships, we’re bound to be disappointed at some point. But if we adjusted our expectations, we might be pleasantly surprised from time to time.

See the original article in the Wall Street Journal here.