Dear Readers,

This is going to be my last Ask Ariely column. I wrote my first column in June 2012, so for a bit more than 10 years, I have been fielding questions about a wide range of personal and social issues. It was always exciting for me to get a new question and reflect on what social science could say about it—not only in terms of supplying an answer, but even more, in terms of the perspective it could offer in thinking about the underlying concerns.

I answered many of the questions in these pages, but I answered even more privately, whether because the questions were very personal or idiosyncratic, or simply because I had limited space. Regardless of the response format, I was aware of the trust readers placed in me and felt tremendous responsibility to give it my best. 

One of the most memorable questions I answered privately was from a woman who was recently diagnosed with brain cancer. She was about to embark on a long course of treatment, the first of which was non-invasive, and she asked me what I thought was the best way to share the news with her kids. Should she tell them all at once what she was facing, or should she give them more digestible bits of information over time—say, telling them that she was going in for a treatment for a discrete problem with her brain, but not yet identifying it as cancer—thereby acclimating them slowly to the bigger picture?

She adapted this question from my research on removing bandages from burn patients. I had concluded that, contrary to the intuitions of many nurses, it was better to remove bandages slowly, causing less acute pain over a longer period, rather than quickly, causing more intense pain that ended faster. Her analogy to her own predicament was intriguing, but sharing bad news with loved ones is very different from taking off bandages. I did not have a scientific basis to give her an answer, but since she reached out to me, I felt that I owed her all the help I could provide. 

I called a few palliative physician friends but found that this question was surprisingly little studied in their field. Then I spoke with the questioner, and she added one more dimension to an already complex problem: Withholding information from her kids, she felt, could ultimately undermine their trust in her. Thinking about her question from the perspective of trust completely changed the story, and now I had some advice to give her, because social scientists know a lot about how easy it is to break trust and how difficult to rebuild it. With this in mind, we arrived at the conclusion that she should be up front with her children and tell them everything. She updated me a few months later: She was managing well, and she was satisfied with her sharing strategy.

The questions I answered publicly have been less complex and even funny, at least to me. Among them were: Why do we fail to stick to our budgets? Is it better to study a language a little bit every day or in longer sessions on the weekends? How can we act against our biases and increase diversity in hiring? What’s the best way to cover up an employment gap on a résumé? Why should or shouldn’t we support the arts? Who should we invite for a laser-tag party? What is the best way to work up the motivation to work out? Should we keep playing the lottery? What is the point of writing thank-you notes for gifts? How might we get kids to eat fruits and vegetables?

In answering these and many other questions, I tried to show how basic principles from social science can shed light on everyday personal questions, and at the same time, to share my excitement for studying the odd behaviors we hold in common.

Ten years on, it seems to me that we have come a long way in understanding the usefulness of social science as we seek to improve many aspects of our personal lives, from health to sleep and road safety, from picking up after our dogs to improving our romantic and work relationships, and in many, many other respects.

At the same time, our society now confronts some big, important, collective problems. We haven’t yet made up our minds as to how we will treat our planet, confront fake news, cope with a post-Covid workforce or mitigate the effects of inequality, hatred and  political fragmentation. Here, too, social science can help us understand and move forward, and figuring out how is my plan for the next chapter of my life.

With this I want to give a big thank you to my editors throughout these 10 years. And mostly I want to thank you, my readers. I hope you enjoyed the column at least 10% as much as I enjoyed writing it. 

Looking forward to the next chapter.

Irrationally yours,  

Dan

See the original article in the Wall Street Journal here.

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

My aunt gave me some money for my birthday. Since she wasn’t sure about my likes and dislikes, she said to spend it on something that would make me happy. Do you have any advice on how to choose?

—Katy

While I’m sure there are many items that would make you happy, spending the money on someone else could make you even happier. In an experiment, researchers gave participants either $5 or $20. They then randomly asked the participants to go about their day and spend that money either on themselves or on someone else. Later, the researchers asked them about their happiness. Those who had spent the money on someone else, regardless of the amount, reported feeling happier throughout the day.

But what to buy these other people in order to get both the glow from gift-giving and something that they will like? A different set of researchers asked people to name the last gift that they had received and say how happy they were with it.

Though gift recipients were happy with items that they had wanted, on average they were even happier with unexpected and surprising gifts. These made them appreciate the thought from the sender and got them to experience something new. Hopefully your aunt will also appreciate how you choose to spend her gift money.

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Dear Dan,

My sister is one of my closest friends, and she’s usually one of the first people I call when I need solid advice or someone to talk to. Our lives, however, are pretty different, and they are starting to differ more. Sometimes I hesitate to open up and ask for her advice because I’m not sure she can relate to what I’m going through. What should I do? Should I look for someone else to get feedback and advice from?

—Ingrid

It’s reasonable to think that it is best for someone to have “been there” in order to understand you and give you good advice. Indeed, a recent survey found that people predicted that a shared experience would lead to greater insights. But is that true?

In one experiment, participants listened to a short video describing a negative emotional experience. They were asked to analyze how the storyteller was feeling about the experience and also indicate if they had a similar story from their own past. The results showed that listeners who had a negative experience in common with a storyteller were much less accurate at describing how the storyteller felt.

It may be that people were more likely to focus on their own similar experience if they had one, which shifted their focus away from how the storyteller was feeling. These results suggest that even though someone has “been there,” they might not understand how you’re feeling in the moment you most need support.

So while your sister might not be going through the same things as you, that doesn’t mean she can’t empathize. In fact, her distance from your exact situation—but closeness with you—might give her a perspective nobody else can offer. Stick with your sister.

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

My daughter took off a semester of college so that she could pursue her ambition to hike the 2,190 miles of the Appalachian Trail. Due to weather and injury, she wasn’t able to complete the final 280-mile leg of the trail, including the steep and storied Mt. Katahdin. I’m concerned that having come so close, she’ll feel disappointed and will struggle to re-engage with hiking as well as with her studies.

–Edie

I would not worry too much about her motivation. It is true that repeated failure can wear people down and lead to learned helplessness and depression. But occasional failure can actually have a positive effect. In fact, coming really close to a goal—but falling just short—can increase overall motivation, even for unrelated tasks.

In one study, researchers had people play games where they won (found 8 out of 8 diamonds in a puzzle), clearly lost (found only one diamond) or nearly won (found 7 out of 8 diamonds). After the game, those who almost won outperformed the other two groups on unrelated tasks, such as card-sorting.

The idea of your daughter’s returning to school and hiking after her impressive yet unsuccessful endeavor might seem daunting to you, but it is possible that this experience will only improve her engagement with her studies and the outdoors.

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Dear Dan,

I’m considering becoming either vegetarian or a vegan and haven’t yet decided which one. I’m sure it will be easier to eat as a vegetarian, as well as simpler to go out for dinner with friends. But I think a vegan diet is morally preferable, healthier and more sustainable for the planet. Any advice?

–Vlad

You are weighing a great many considerations, including convenience, morality, health and the environment. I have some idea how I’d rank these concerns, but I don’t know enough about you to tell you how to rank them for yourself. I can, however, add one more factor: the social element.

You mentioned the ease of going out with friends for dinner, with regard to how hard it might be to find appropriate foods in restaurants. But you should also consider how much fun you’ll be for others when you go out. Why? Research that we carried out at my lab at Duke showed that people perceive vegans, particularly in settings where they get to express their food preferences, as judgmental and morally superior. As a consequence they tend not to like them as much as non-vegans.

From that perspective I would recommend that you go with vegetarian. And if you do decide to go vegan, make sure that you tell the people around you that you’re doing it for health reasons, as this will diffuse the potential air of moral superiority and help with your social relationships.

See the original article in the Wall Street Journal here.

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

I’m planning a family reunion where relatives will be asked to bring photos and keepsakes. One side of the family, however, hasn’t been able to hold on to many physical memories, and I’m concerned that the lack of memorabilia will bring down the mood of the event. What’s the best way to handle this situation?

—Selena

Memories make us happier than we expect, even sad or seemingly mundane memories—and even memories that aren’t our own.

One study asked college students to write their favorite college memories on notecards. A month later the students read either their own memories or those of another student. Both groups reported boosts in happiness after writing and reading memories, even when the memories were about things that could be considered sad. The study was replicated in nursing homes in New Jersey: The residents who read memories, even ones that weren’t their own, reported feeling less lonely, more connected and happier.

These findings suggest that everyone at the reunion will be better off after looking at photos and scrapbooks. The reunion is also a great opportunity for family members to write down memories and stories that aren’t otherwise recorded, which could be a good start for enjoying memories at the next reunion.

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Dear Dan,

I recently divorced after many years of marriage. Splitting our assets and accounts was a long and difficult process. Now I’ve discovered that my advance medical directive still has my ex-wife listed as my healthcare proxy. Should the situation arise, she can decide whether to keep me alive or disconnect me from life support. Should I find somebody else to take over this role or wait a bit, so as not to ruffle already hurt feelings or cause further practical headaches? What if I die in the meantime?

—Alec

You should certainly keep your ex-wife as your healthcare proxy, and not simply out of convenience or a desire to avoid giving offense.

As the doctor and medical writer Jerome Groopman has observed in one of his New Yorker Columns “Sometimes, however, a doctor’s impulse to protect a patient he likes or admires can adversely affect his judgment.” Dr Groopman then continues to describe one of his own cases: “I was furious with myself. Because I liked Brad, I hadn’t wanted to add to his discomfort and had cut the examination short. Perhaps I hoped unconsciously that the cause of his fever was trivial and that I would not find evidence of an infection on his body. This tendency to make decisions based on what we wish were true is what Croskerry calls an “affective error.” In medicine, this type of error can have potentially fatal consequences.”

My interpretation of Groopman’s observation is that it is often better for doctors not to have special feelings for their patients. Why? Because as lots of research has shown that it is difficult to be objective in making decisions for people we are attached to. We make more judicious decisions regarding people we care about less.

In your case, your ex-wife doesn’t care much about you these days. And because of that, should you sustain a serious injury or illness, the odds are in your favor that she will make more rational decisions on your behalf than she would have done during the days when she loved you deeply. Even if you do end up getting remarried, keep her as your healthcare proxy. There is no substitute for the rational coldness that comes from having your ex-wife make decisions for you.

This being said, don’t tempt her too much: Make sure she is not one of the beneficiaries of your will or life insurance.

See the original article in the Wall Street Journal here.

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

Several weeks ago, I went through four rounds of interviews at a company I really want to work for. Since then I’ve heard nothing, and all my emails inquiring about the status of my application have gone unanswered. Am I such an unqualified candidate that I don’t even deserve a response?

—Vanessa 

Sounds like you’ve been ghosted. Most people have heard this term in connection with social situations and online dating. Unfortunately, it is an ever-growing trend in the business world as well.

According to research, 73% of employers admit to having willfully ignored job candidates. This behavior has negative consequences not only for candidates but also for employers: A job seeker suffering from feelings of social rejection—and who likely missed opportunities to interview for other positions while waiting to hear back from a particularly desired employer—may turn to social media to complain publicly. The result is reputational damage to the company that can have a real negative impact on its ability to recruit down the line.

Ghosting is hurtful and unprofessional, but you may be able to put your negative experience to use. What if this is one way for the company to show you its real face? The company may have done you a favor, as you likely won’t be happy in a place that signals arrogance and little desire for long-term affiliation.

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Dear Dan,

I just joined an adult soccer league, and we often go out for drinks together after playing. Sometimes the conversation tends toward politics, and my sense is that I’m a little more conservative than most of the people in my group. My inclination is just to stay out of those discussions. What do you think? 

—Perry 

It is understandable that you might want to stay out of potentially loaded conversations where you have an opposing view. However, recent research suggests that trying to remain neutral can backfire.
Studies have shown that when you don’t take sides, people tend to assume you hold the opposite views of the group. Research also shows that people tend not to like or trust people who remain neutral on controversial topics—particularly when withholding an opinion appears to be strategic, such as when a conservative politician deliberately avoids taking sides on an issue in front of a liberal audience.

In fact, claiming to have no opinion is sometimes worse than having an unpopular opinion. Participants in one study preferred to play a cooperative game with a partner who opposed their views on gun control compared with playing with a partner who had a neutral view. In a different study, participants played a game more cooperatively when paired with someone who disagreed with them rather than with someone who had a neutral stance.

The next time politics comes up, I suggest that you respectfully share your views. It might feel uncomfortable at first, but the trust you build will improve your relationships with the other players on and off the soccer field.

See the original article in the Wall Street Journal here.

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

I just won a free group session at an outdoor laser tag arena. The package is for 10 people, but I don’t have that many close friends. It got me thinking: Do other people have that many close friends? Is there an optimal number of friends to have? 

—Kate 

Friendships are important for our health and well-being. Their absence—loneliness—not only makes us sad but harms us physically, about as much as smoking 15 cigarettes a day. Research suggests that having even one close friend can alleviate the negative effects of loneliness on health and well-being. But the ideal number of close friends is apparently somewhere between three and six. Beyond that inner circle, we also have casual friendships, and a wealth of these further increases our feelings of life satisfaction.

If you are looking to fill your laser tag party, you could ask each of your close friends to invite another close friend of their own. Not only will the game be more fun with a larger group of people, but you might also learn something new about your friends from their friends. You also might expand your circle: Since you like your close friends a lot, there is a chance that you will like their friends, too.

Of course, this being laser tag, you could try a more competitive approach. Invite 4 good friends and 5 people you don’t like so much, then pit the two groups against each other in laser tag. You probably won’t make new friends this way, but fighting together will draw your circle of close friends even closer.

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Dear Dan,

I’m just starting to organize the 10th annual fundraising gala for the charity I work for. This is a special event where I hope to raise more money than ever before. How do you recommend I make this year’s gala extraordinary?

—Monsoor

It is impressive that your organization has held this gala every year for 10 years, and it might be tempting to emphasize the fact. But be careful to do so in a way that stresses what is special about this year’s event—not what is recurring.

Research shows that people are more generous with their charitable giving when they believe they are doing something out of the ordinary—“just this once,” as you would tell yourself in making an exception from your diet or budget—as opposed to something routine. In one experiment involving online banner ads, more people clicked on an ad asking for support for a charity walk held “once a year” than for one held “every year.” Obviously, both formulations imply the same frequency, but “once a year” makes the event seem special, while “every year” stresses that it repeats.

To signal that your event is extraordinary, you could use the language of the experiment and advertise the gala as happening only once a year. Alternatively, you could promote this year’s gala as a once-in-a-decade event celebrating a special anniversary.

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See the original article in the Wall Street Journal here.

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

I lead a team of designers, and I want to foster an environment where everyone feels comfortable speaking up when they have concerns or new product ideas. I thought about holding a weekly “coffee chat,” where I invite employees to share input on a topic of the week. Do you think that’s a good idea?

—Hansen

The key word is here is “everyone”: Getting your whole team to participate will be difficult. And most managers will tend to overvalue such participation, rewarding and promoting the employees who exhibit it over the ones who don’t.

This finding comes from a study of employees and their managers at a large technology company. Managers were asked to rate the degree to which each employee spoke up to suggest new ideas or offer solutions. The researchers found that employees who were seen as proactive in this regard tended to be rewarded with promotions and salary increases. An employee’s level of day-to-day productivity, on the other hand, was not rewarded to the same degree.

We don’t really want to reward people more for one kind of contribution than for another that is at least as valuable. But managers tend to notice the proactive employees and thus to favor them. So if you want a free flow of ideas but don’t want to fall prey to this bias, you should ask the people working with you to have such meetings over coffee, but you yourself should be absent, and you should ask your employees to share with you the ideas from the group as a whole without noting who contributed which ideas.

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Dear Dan,

My teenage daughter is looking at colleges and she’s stressing out about where she should apply. I’m happy to offer her guidance, but most of the time my input isn’t welcome. In fact, sometimes she does the exact opposite of what I advise. How should I proceed? 

—Tina 

I also have teenagers. The good news is that they grow out of this in 10-20 years.

In the meantime, consider that your teenager may be exhibiting something that is known as “psychological reactance”: People tend to double down on asserting their freedom when they feel that it is being threatened. This behavior is a psychological counter-measure to a perceived restriction of agency and not a sign of disrespect. It explains why people sometimes do the exact opposite of what is suggested to them.

You are most likely dealing with some reactance. The question is how you can reduce its power.

A recent study suggests one approach. Students were assigned an activity that made them feel either certain or uncertain about their understanding of education. Afterward they were presented with a policy giving the school the responsibility to select their classes. Students who had been made to feel uncertain were much less threatened by the prospect of giving up their freedom than those who had been made to feel certain.

With this in mind, I recommend that you start by shaking your daughter’s belief that she has all the answers. Once you get her to hold a more realistic view of her own knowledge, she can begin to accept your advice.

See the original article in the Wall Street Journal here.

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

My co-workers and I were discussing how we were going to spend our time off once a really stressful project wraps up. I was planning on going to a spa for a few days for some rest and relaxation, so I was surprised to learn that one of my colleagues was going on an adventurous rock climbing trip. Why would she want to engage in another stressful, albeit exciting, activity after so much work stress? Doesn’t she value relaxation?

—Mina 

Your intuition about which activities relax us—and which don’t—seems logical, but it might not be that accurate. Research has shown that voluntary stressful situations, such as rock-climbing, can actually reduce stress rather than increase it.

In order to better understand stress, researchers teamed up with an extra scary haunted house that specialized in such frights as locking people in coffins, administering electric shocks and confronting people with malevolent clowns. People who had purchased tickets for this haunted house were asked to report how they felt just before they went into it and again once they came out.

The results showed that on average, people felt better after experiencing the haunted house. Moreover, this improvement was particularly pronounced for the people who entered the experience the most stressed, tired or bored.

So it is possible not only that your colleague has chosen the more relaxing option, but that an adventurous trip would be the best thing for you as well. Of course, you could just watch a horror movie between massages and see if that minor stress improves your well-being.

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Dear Dan,

I’m the owner of a small advertising agency. We’ve been working from home for the past two years, and most of my employees strongly prefer to continue to do so. Since this model has worked well for us, is there any reason to require more time in-person?

—Joe 

Yes, you should require more time in-person. This advice is particularly important for companies that need their employees to be creative—which I suspect is the case for yours. Recent research has demonstrated that teams generate fewer creative ideas when they meet by videoconferencing as opposed to interacting in person.

As part of an ideation workshop, engineers at a company were randomly assigned into pairs and asked to generate new product ideas for one hour. Some pairs were assigned to do so in-person, others by videoconferencing. After generating ideas, each pair had to select one idea to submit as a future product innovation for the company. The pairs that worked together virtually not only generated fewer ideas, but the ideas were also rated as less creative.

The researchers found that these effects were determined less by the positive effects of social connection and eye contact among the in-person pairs than by the negative effects of focusing on a screen among the videoconferencing pairs.

If your team can’t manage more in-person interactions, you might at least consider arranging in-person days expressly for pursuing collaborative and idea-generating tasks.

See the original article in the Wall Street Journal.

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

I’m advising a young refugee from Afghanistan who is resettling in the U.S. She has been offered admission to several colleges and is setting up meetings to inquire about financial aid. To what extent should she highlight her identity in requesting these meetings?

—Stephanie 

It is understandable to be reluctant to draw attention to an identity that might be subject to prejudice. In past studies, two groups of employers were shown the exact same resume—but for one group, the resume bore a name associated with a minority. The employers were less likely to respond to the minority candidate. So it is perhaps not surprising that in a recent survey, only 35% of women and members of racial minorities said they were likely to highlight these aspects of their identities when seeking career support.

Recent research has found, however, that making deliberate, explicit mention of one’s identity can be beneficial. In one study, city council representatives were sent emails asking for advice on a career in politics. Some representatives got emails from senders who drew attention to their identities, whereas others got emails from the same senders, but without the identity call-out. Response rates to emails were higher when senders made explicit mention of their identities, and this effect was even stronger for women and members of racial and ethnic minorities.

The researchers concluded that calling attention to your identity reminds people to be aware of their potential biases and to try to counteract them. Assuming that your mentee is seeking financial aid from institutions that view prejudice as negative, she would do well to mention her identity in asking for meetings about financial aid.

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Dear Dan,

Switching between working from the office and working from home, combined with ever-changing Covid guidelines, has increased the number of meetings my employees have each week, and everyone is unhappy about it. What can I do to support my employees?

—Benedict 

Introduce at least one meeting-free day a week. Most meetings are unproductive, and team-building can happen by other means.

Researchers surveyed employees at more than 70 companies across the globe that had instituted meeting-free days. Employees reported feeling more empowered, autonomous, satisfied and productive than they had before the policy. They also felt less stressed and less micromanaged.

The authors concluded that three meeting-free days a week was optimal, reducing stress by 57% and improving productivity by 73% compared with having zero meeting-free days.

For the strategy to work, however, you must make sure that you aren’t just piling up all the meetings you would have held every day on the non-meeting-free days. Having meeting-free days should instead cause everyone to think more carefully about the meetings they set and the number of people they invite to attend them. You might also consider which goals can be achieved using other means of communication.

See the original article in the Wall Street Journal.

Here’s my Q&A column from the WSJ this week — and if you have any questions for me, you can tweet them to @danariely with the hashtag #askariely, post a comment on my Ask Ariely Facebook page, or email them to AskAriely@wsj.com.

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Dear Dan,

I work at a coffee shop, and every Monday morning a woman comes in to pick up an iced coffee. I have developed quite a crush on her, but I’m worried that she doesn’t share my feelings and might say no if I ask her out. What do you suggest I do?

—Robert 

Every decision we make has the potential to bring positive or negative consequences. Right now, imagining a negative outcome is keeping you from asking for a date, so you might think you could gain the courage to talk to this woman by focusing only on the positive, envisioning her saying yes instead of no.

But a study that involved asking for a promotion points to a different conclusion. Participants were asked to think about what it would be like to ask for a promotion at their workplace. Then they were divided into three groups. One was told to write a list of reasons to make the request, another to list reasons not to make it and a third to list both pros and cons.

All the participants were then asked how likely they were to actually muster the courage to ask for a promotion at their work. Interestingly, the ones who listed both pros and cons were the most willing to ask, while there was no difference in willingness between the groups that considered only pros or only cons. What this suggest for your situation is that you should make a list of all possible positive and negative consequences of asking for a date. By lessening your fear of rejection, this exercise will make you more likely to take action.

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Dear Dan,

I’m a laboratory technician, and I’m responsible for training a new employee to operate some complicated equipment. He just isn’t getting it, and he keeps making the same mistakes instead of learning from them. What else can I do?

—Ayla 

The idea that we can learn from our mistakes is appealing, but it’s not always correct. Researchers have found that people often don’t learn from their mistakes, even when given an immediate opportunity to correct them.

In one set of studies, participants responded to factual questions by selecting one of two possible answers. After each question, feedback was provided. Test-takers in the “success” group were told only when they answered a question correctly, while those in the “failure” group were told only when they answered incorrectly.

Both groups had the same opportunity to learn from the feedback. But when they were retested, the “failure” group was less able to learn from their mistakes than the “success” group, which showed more progress. Why? Subsequent research suggested that failure threatens the ego and causes people to disengage. We find it easier to learn from other people’s failures than from our own.

So the next time you’re working with your new employee, make a point of commenting on everything he’s doing the right way. Instead of drawing attention to his mistakes, talk broadly about mistakes that other people might make when they’re first learning how to use the equipment, including mistakes you might have made. In general, when the ego is put aside, things often improve.

See the original article in the Wall Street Journal.