As some of you might know, in addition to the general problem we all have with email overload, my specific issues are exacerbated by my disability (mostly limitations to moving my hands and some pain). I am not pointing my disability out to complain, but I do think that sometimes disabilities can act as a magnifying glass, letting us focus with more intensity on a problem we all have. And I think that email overload is one of these problems
One of the main reasons for email overload is that email has become the one gateway for many different types of communications. We get email that are quick questions from co-workers, communications with family members and friends, mass communications, things we need to act on now, things that just keep us informed, invitations, discussions, and of course a lot of things we are not interested in.
With these various types of communications flooding one place—our inbox—and often interrupting us throughout our workday, is it any wonder that we feel frustrated and unproductive? That we are developing a collective ADHD, and that people look forward to sitting in an uncomfortable chair for a long time during flights just because there is no internet and no source for distraction (of course more and more flights are losing this advantage).
While complaining about email one day over breakfast with Dominik Grolimund—we came up with one partial solution to this problem: Why not ask the people who write email to be a bit more explicit about the type of email that they are sending and use this classification to redirect the email at the client side? This way email will will behave differently based on its purpose and origin.
We used me as a case study, Dominik created the system, and I started asking people to email me using http://shortwhale.com/danariely by linking to it on my website and using it in my email signature.
Using this system I inform people how I prefer to get my email, I provide links to my online schedule, and I answer some questions I am most often asked. Most importantly, this simple contact form asks those who write me to choose their request type from a menu, the timeframe they want a response by, and if they need a response at all. With this classification system on the front end, my own email makes more sense and is less distracting. In my email client (Apple Mail) I have filters that redirect the email based on these tags and their requested timeframe. For example, urgent emails appear in red in my inbox, while email that require a response by the end of the week find their way into a folder with that name. This sorting procedure allows me to stop my workday only to deal with important and urgent requests, and keep the rest of the email for the evening, weekend, downtime, and flight delays.
What has been incredibly satisfying about using Shortwhale for a few months is that it improves my use of time and it helps me respond more effectively to more people. After using Shortwhale for a while it was interesting to discover that the number of emails that are tagged “no response necessary” is rather large, and on top of this, I have also learned that a lot of people are happy to wait a week or even a month for an answer. Another feature of Shortwhale is that it allows people to easily create multiple choices within the email, and I find that providing people with this opportunity helps them get right to the point and saves me time.
Underlying all of this is the idea that while we we call a lot of things email, there are, in fact, different types of email and they each serve different purposes. The different types of email have different levels of importance, and we need to figure out how to differentially interact with them if we don’t want to continuously stop everything to check our inbox.
It is true that as it stands now, Shortwhale puts more demands on the sender. However, I think that the gains on the receiver’s side, coupled with the ability to respond quickly more than compensate for this extra initial hassle.
And, if you are under heavy email load, I’d love to hear what you think about this. You can contact me on Shortwhale :)